Question about NorStar T7316E Corded Phone

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The general mailbox has been locked due to too many wrong password attempts

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I have the same problem. did u find out how to fix it ???

Posted on Oct 22, 2009

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Posted on Jan 02, 2017

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1 Answer

Nortel phone - VM box locked contact admin - tried solutions & no luck


Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

Jan 04, 2014 | Nortel T7316E 2-Line Corded Phone

Tip

YOUR MAILBOX ACCOUNT HAS BEEN HACKED!


So you notice someone has been doing things in your mailbox! and you are still able to log in to your mail! Its your lucky day!
Because the attacker knows your password and can log in to your account with full privilegies anytime, being in position to change your mailbox account password making you locked out from your own mailbox with the result ACCESS DENIED!!!
You have a TROJAN HORSE installed in your computer that sends everything you write on your computer directly to the attacker.

SOLUTION: Download antivirus, run scan and as soon you are virusfree log in to your mailaccount and change your password.
Now you have locked the attacker out off your account.
Do this as soon as possible,
because the attacker might also se your attempt to clean your computer. If the attacker is faster than you he might change your mail ACCOUNT AND LOCK YOU OUT FOR EVER.....

Be fast, and good luck! if this was useful,Please vote!

on May 14, 2010 | Computers & Internet

1 Answer

Voice mail locked after various attempts at putting wrong password in. How do I rectify?


Your mailbox is assigned a maximum number of incorrect password attempts.
Norstar Voice Mail records the number of incorrect attempts from the last time your mailbox was successfully accessed. Once the number has been passed you are"locked-out" Your mailbox cannot be opened again until the System Coordinator resets the password

Oct 22, 2013 | NorStar Meridian M7310 Phone

1 Answer

Can't access the General Delivery Mailbox


To retrieve message from mailbox behind the phone:
Feature 981
Enter your password as asked

To retrieve message from mailbox that is not behind the phone:
Feature 981
Press OTHER
Log = Your ext # and password together
Press OK

Example if mailbox 100 and password 1234 then your log = 1001234

Example if mailbox 221 and password 5678 then your log = 2215678

Oct 15, 2012 | NorStar M7310 Corded Phone

2 Answers

I am having a problem with the Nortel phone


That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

Nov 03, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

We have a norstar m7310 and the mailbox is locked due to too many failed password attempts. I did log into the System administration and reset the password to that mailbox and it is still locked. How do I...


When you reset the password, it goes back to the default of "0000". When you try to log into that mailbox the next time, it will prompt you to change the password. Hope this helps!

Oct 21, 2009 | NorStar M7310 Corded Phone

2 Answers

Help finding out what my general mailbox number


Ok, first of all the general Mailbox is 100 for 3 digit extensions or 10 of 2 digit extensions.

How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).

Default password is "0000".

Apr 07, 2009 | NorStar T7316E Telephone

1 Answer

When attempting to retrieve messages it indicates the mailbox is locked.


Which mailbox? Just a users or the system admins mailbox?

If a users, you can go into system admin and modify the mailbox, one of the options is to default the password.

Dec 20, 2008 | NorStar Meridian M7310 Phone

1 Answer

Cannot Reset Password


feature 983 ... password 12000 or 1020000 generally. Hit mail box. enter mailbox #, reset password.

Sep 11, 2008 | NorStar M7324 Telephone

1 Answer

NorStar T7316E Corded Phone Problem - mailbox locked


You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

Dec 19, 2007 | NorStar T7316E Corded Phone

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