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Hello, \r\nWe are having issues with our Gateway

Hello, We are having issues with our Gateway ML6714 laptop. It wont charge for some reason. We got a new charge adaptor and battery but that only lasted for about an hour. Is is the power jack...does it need to be replaced?

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  • compies Sep 25, 2009

    I have purchased a new battery. I've looked online for people who've had the same problem, which I think is the power jack. Whatever the case, why would it not power up at all? possible short in the adapter?

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Since you've got a new power adapter and you tried another battery as well, most likely, the power jack is the problem.

You may verify it by doing the following:

1. Remove the battery from the laptop.
2. Plug the power adapter slowly and check if the power jack is wiggling.
3. Turn on the laptop.

If the laptop works intermittently (turning ON/OFF), then it's the power jack problem.

But if same problem exists after replacing the power jack, then the problem has something to do with the circuit board of the laptop.

I'm hoping that the laptop is still under the warranty so that you could have a free service.

Have a great day!

Posted on Sep 25, 2009

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It is not power jack issue if your laptop has no issue with direct supply it is issue with your battery your battery need replaced then it works fine.
Let me know if you need more assistanse.
Thanks.

Posted on Sep 25, 2009

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