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ICAN FAX BUT I CANT RECIVE FAXES FROM ANYONE ON MY DELL PHOTO 964 ALL IN ONE PRINTER AN FAX

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  • robertjlj Sep 25, 2009

    THAT DINT WORK SORRY

  • robertjlj Sep 25, 2009

    I CHECK TO MAKE SURE IT WAS IN FAX MODE BUT NO LUCK

  • robertjlj Sep 25, 2009

    I CAN FAX BUT CANT RECIVE FAXES ON MY DELL PHOTO 964 ALL IN ONE PRINTER

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  • Master
  • 4,281 Answers

Ok
Go to your printer menu screen then set auto response to ring.
Can you get ringing when fax call.
make sure your fax auto response enabled.

Let me know if you need more assistanse.
Thanks.

Posted on Sep 25, 2009

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  • Master
  • 1,124 Answers

It is probably because the answering portion of the unit is not set for fax mode or answer mode.. Check your manual and functions and get it into fax mode.. Should be a few easy steps..
Or press menu - set up fax - and go through the set up functions and find fax mode or answer mode..

Have a great day

Posted on Sep 25, 2009

  • Carl
    Carl Sep 25, 2009

    Ok..

    Try this -

    Find the setting for amount of rings.. Set it for the most minimal rings possible..

    It could be ringing to long and the sending fax may give up before yours answers..



    Other than that - if it is in fax mode with only one ring or two rings set - it could be the main board is failing or another component..

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Trying to print to a dell photo aio printer 964 from my laptop and it keeps telling me "communication not available; the printer cannot communicate with the computer; please turn on enable...


Bidirectional Printing - A means of printing by a computer printer which prints one line from left to right, then the following line from right to left. Such printing is faster than printing in one direction only, as there is no need to wait for the carriage or other imaging mechanism to return to the left margin before starting a line.
how to enable bi-directional printing.here's how:
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Nov 28, 2009 | Dell Photo 964 All-In-One InkJet Printer

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i think in the menu you have to select after how many rings the maschine wil respond and take the line

Sep 27, 2009 | Dell Photo 964 All-In-One InkJet Printer

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Make sure Auto Answer is turned on or is currently within the scheduled on period...... On the main screen in Fax mode, use the up and down Arrow buttons to Auto Answer...... Using the left and right Arrow buttons... Select...... to scroll... choose Yes or Scheduled and press... If you selected Scheduled, the Auto Answer Schedule screen appears...Using the keypad, specify the time you want Auto Answer to be turned on and be turned off

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My Dell Photo 964 All-In-One won't receive faxes, but can send them just fine. All other features are alright. Spoke to Vonage (our phone service) for 2 hours troubleshooting and sending test faxes, and it...


First check a couple of obvious things:
Sometimes the presence or absence of a (DSL) filter on the line can affect fax reception.
Also check to make sure you have not enabled Fax Blocking.

Otherwise, I can only offer some information HP provides for support of VoIP fax setups, available by clicking here., and hardware setup options available here. Whether it is even remotely useful in your situation you'll have to judge.
You know there is also a Dell Forum where users
can pose questions and exchange answers. Have you checked to see if there are solutions posted there? Dell Forum 964fax error
I'm afraid I am not familiar with that particular machine or Vonage...sorry I couldn't offer anything more...

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
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How to get the all in one fax / copier /printer to stop printing a report after each incoming and out going fax. It waistes ink and paper.


1 Click Start Programs or All ProgramsDell PrintersDell Photo AIO Printer
964
Dell All-In-One Center.
2 From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click
Display the Printer Setup Utility.
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Send • Enter your name and fax number.
• Select a maximum send speed and a print quality for outgoing faxes.
• Choose whether to scan the entire document before dialing the number.
• Choose whether to use error correction.
• Select when to print a fax usage report.
• Select when to print a fax activity report.

this information is from the manual found here
http://support.dell.com/support/edocs/systems/PRN964/en/om/om_en.pdf

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