Question about HP Officejet Pro L7680 All-In-One Printer
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Posted on Jan 02, 2017
SOURCE: error - carriage jam message
My Photosmart 2610 just started having this same problem today. As many of you have done, I also went to the hp support website and tried just about everything. Finally I discovered the answer to my problem on my own. Here's what I did (you might want to have a wet rag handy to wipe the ink off your fingers):
1) With the printer on, I pressed "okay" to clear the error message. You should immediately hear the sound of the carriage (the contraption that holds the cartridges) moving inside.
2) Open the print cartridge access door (the main access point for the cartridges) and confirm that the carriage is indeed moving.
If the carriage won't move at all, I'm not sure that this solution will help you. However, if the carriage moves from side to side after you press "okay", please read on.
3) This is unorthodox, so bear with me: when the carriage moves away from it's "resting place" (in my printer it's on the right hand side) and is near the center of the printer, unplug the power cord from the printer. The purpose of this is to free up the undercarriage (which was the part that actually was jammed on my printer).
4) Ensure that the carriage moves freely from left to right and right to left by pushing gently on its sides.
5) Move the carriage to left side of the printer so you have room to access the undercarriage.
6) It might be helpful to have a flashlight or some other light targeting the undercarriage for this next part. If you look directly underneath the undercarriage, you should see a foam/spongy product resting in the base of the printer. The purpose of the sponge is to absorb any ink that escapes from the cartridges. Herein lies the problem: over time, as the undercarriage adjusts to enable the carriage and its cartridges to do their work, the undercarriage gets caught on the inky sponge. Note that the undercarriage is fragile, but is moveable by gently pushing it toward the front or back of the printer.
7) Adjust the undercarriage so you can see the sponge and the "axel" (for lack of a better term) that turns to move the undercarriage forward and back. It may take some detective work, but you should be able to determine where the sponge is supposed to lie. Your goal here is to push the sponge down as far as it will go so that it won't obstruct the movements of the undercarriage.
8) On my printer, there was also a small amount of sponge wrapped around the "axel" that prevented it from moving smoothly. I unwrapped it and double-checked that nothing else was obstructing movement.
9) Final step: leave everything where you moved it, shut the lid, and plug it back in. A little prayer never hurts either. Good luck! AIM ID if you need more help: GnarlyVeaux
Posted on Mar 10, 2008
SOURCE: Print Cartridge Carriage Stalled
SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.Make sure that the product is turned off.
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.
for more information please go to below link>>
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Posted on Feb 03, 2009
Hello, I had this same issue for the last 24 hours. I did everything everyone else did: checked all the locations of possible jams and found nothing; reseated the duplex door at the back (and also opened it to make sure nothing was stuck inside), reseated the ink cartridges, pushed the carriage back and forth across (may be using the wrong terms--the ribbon thingie that the cartridges are attached to), but couldn't find a thing. Finally, unplugged it, held down the number keys 2 and 3, plugged it in, reconnected everything properly, and now it prints and copies just fine.
Apparently, performing a partial reset (http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&custom_solutionid=rd_c00219180&product=391194&lang=en&docname=c00060793) may be the solution for some. Chrystin
Posted on Feb 23, 2009
"Carriage Stall or Jam" by Stephen
Clean encoder strip with clean water, clean rod with denatured alchol you can get at Home Depot and lube with Synthetic Lubricant that you can purchase at a gun shop for about $4.
Posted on Apr 10, 2009
my hp office jet pro l7500 indicates the ink has expired in all cartages but the cartgages are new because they were just put in . Before the same error code came up and so bought new cartages. Also the door to the cartages will not stay closed without tape.
Posted on Dec 29, 2009
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