Question about GE Refrigerators
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Posted on Jan 02, 2017
I finally called GE about the non-working LED's and the temperature fluctuation. It's a known problem as many consumers have posted online. I called 800-386-1215 several times. What I found is I'd get different menu options nearly each time I called. The way I got to a 'helpful' human follows: Call above number; you will/may here a voice that states only 'for recalled appliances press 9' (may also have options for repair or parts) PRESS 0; next menu PRESS 5; you'll hear 'for less than 1 yr old press 1' and 'for more than 1 yr press 2'. In my case I pressed 2, then got a menu with 'for refrigerators PRESS 2'. Spoke to a woman who never denied that GE has a motherboard problem. She offered to provide a free motherboard but no labor. I asked (to be sure) if I would have to pay labor, she said yes or I could have $400 off a new crappy GE fridge. She said I would have to have a repairman come to diagnose the problem, then order the part and then come back to repair. I then said, 'You're telling me that I have to pay for TWO service calls to repair a known GE defect???? How much should I expect to pay for these TWO service calls???' She then asked me to hold, then came back on the line and told me that GE would pay the labor for the repair.
I also asked if GE was willing to do anything about the 25 cent door latch that cracked after 11 months (and is attached to the door gasket a $228.00 part) or the rusting wire freezer baskets and was told no. Hey, worth a try! The fact that they said no ensures that I will continue on my crusade to warn anyone who'll listen not to buy GE! Keep calling, after I got the right menu the wait was short the whole call was less than 15 minutes.
Posted on Sep 17, 2008
i have seen this problem before
its the control board in the back the board is about 150 dollars
and it goes every DING DING 5 years lol
horrible design of the one that comes on the fridge every ge side by side has this problem
its very easy to replace but have to "ground" yourself before you touch the new control board meaning rub you hands on plumbing pipes, not pvc or copper
good luck if you got questoins let me know
Posted on Jun 08, 2009
. Cut everything off for a few minutes then turn it back on
and listen for a click from the compressor relay as the compressor tries to
Is the compressor motor running.If no check starter/overload relay.
Check to see if the condenser fan at the back underneath near the compressor is running. If no check fan.
Are the condenser coils near there warm or room temp. should be warm
How to check stuff>
Posted on Sep 21, 2009
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