Question about Dymo LabelWriter 400 Thermal Printer

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I have missing strips when printing. Can this be fixed?

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Hi,

If you mean that there is a consistant blank area running though the image down the length of the label, then it could be a couple of things.

If it's just in one place there may be something stuck on the printhead (eg. if you had a label jam and it broke up on removal there may still be a bit lodged inside).

Or it could just be that the print head is dirty and needs cleaning.

Assuming you didn't have a messy label jam just before the problem started the most obvious next step is to clean the print heads.

The more recent printers come with a cleaning card in the box, but if you lost it or never had one you can buy them here:

Dymo Labels (UK)

(right at the bottom of the page)

If that doesn't work you could call dymo tech support on 020 7341 55 29 (uk) to see if they can suggest anything. If it's still under warranty Dymo will replace it if the tech support confirm it's a fault.

Posted on Oct 09, 2009

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