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My xbox 360 account has been stolen and the email address is hotmail.com

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--> For questions relating to your console hardware, please have your console serial number ready.
For questions relating to Xbox LIVE, billing, or your gamertag, please ensure you have your gamertag, Windows LIVE ID and have set up a secret question in your Windows LIVE ID. Please note, we will never ask for your password!
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Contact MS at the above number m8



www.xboxrepairkit.co.uk

Posted on Sep 26, 2009

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1 Answer

I can't get xbox live because I have to enter a password.


I too recently had a problem signing into my Xbox Live account on the Xbox 360 after the latest security update. Microsoft has been "upping" their security protocols on all email accounts including those attached to Xbox 360 by requesting members to verify their Microsoft email accounts by requesting a Security "Code" that needs to be entered to validate their email address and password. Basically asking to confirm that the email account belongs to you and only you. This security is to protect members from their email accounts getting hacked into. This provided "code" by Microsoft is always sent to another email address you provide, or by them sending you a text message of the confirming "code" to your cel phone. (See picture) Once you receive this "code", you can enter it within the appropriate box and your email service, etc should be accessible both on your pc, etc and your Xbox 360. If you ignore the prompted requests eventually it will block you from opening your email even if you enter the correct password. Also, if your email address you entered into the Xbox Live account is a Hotmail, Bing or Live account, make sure that the option to have a secondary validation request is unchecked. (If you check the option even though it is provided by Microsoft as an extra security option, it conflicts with the Xbox settings. A Microsoft tech agent I spoke to about this problem confirmed this.) 4814318f-7ae7-488b-933f-3af6a29a4753.jpg

May 09, 2014 | Video Game Consoles & Games

2 Answers

I need a hot mail account


hotmail.com has been replaced by outlook.com. You can make an outlook.com account and use it instead of hotmail.com

http://www.itpro.co.uk/email-clients/19625/my-hotmail-account-has-been-changed-outlookcom-how-do-i-switch-it-back

Mar 16, 2014 | Microsoft Xbox 360 Elite Console

1 Answer

How do i recover my password?


You will have to reset your password to your Microsoft account online.

To reset your Microsoft account password online, go to the Get back into your account page and follow these steps:
  1. In the first text box, enter your Microsoft account.
    Note If you don't know your Microsoft account, see Find your Microsoft account email address or password.
  2. In the second text box, type the characters displayed on the screen. This is to verify that you aren't a robot.
  3. Click Next.
On the next screen, you'll be given the option of having a reset link sent to you by email, or having a code sent to your phone.
Choose the option that works best for you:
  • Email me a reset link: Choose this option to have a reset link sent to the alternate email address that's associated with your account. When you open the password reset email, click the link to reset your password.
  • Send a code to my phone: Choose this option if you have associated a phone with your account where you can receive a security code by text or voicemail. If you choose this option, you'll be asked to re-enter the last 4 digits of your phone number as an additional security measure.
What to do if you can't use any of the password reset options
If you can't use any of the password reset options, you can still access your Microsoft account by completing an online account recovery form. To do this, go to Recover your Microsoft account and follow these steps:
  1. In the Email address text box, enter the email address for the Microsoft account you're trying to access.
  2. In the Contact email address text box, enter a current email address where we can contact you.
  3. In the third text box, type the characters displayed on the screen. This is to verify that you aren't a robot.
  4. Click Next.
To help maintain the security of your Microsoft account, you'll be prompted for several pieces of identification information that you provided when you initially set up your account.
Tips for completing the online account recovery form
  • Provide an alternate email address. Make sure you have access to this email address so that we can send your account information to you.
  • Answer as many questions as you can.
  • Use the information you provided when you created the account or last updated it.
  • Submit the form from a computer you frequently use.
  • Keep in mind that your email address may be country-specific. For example, if you created your account in Sweden, your domain would be "hotmail.co.se" instead of "hotmail.com."
After you complete the online account recovery form, you'll receive an email acknowledging that your request has been received, and you'll receive a response to that request within 24 hours (generally much sooner).
Notes
  • The password reset link will expire within 24 hours of delivery, so you'll want to keep an eye out for it. If you don't receive an email, check your spam or junk folder to see if any of the account recovery emails are there.
  • We highly recommend that you take a few minutes to update your account so that you can easily reset your password if you need to do so in the future. To update your security info, see "Update your Microsoft account security information " below.
Enter a new password
Once you've received an email with a password reset link, click the link in the email to reset your password.
After clicking the link, you'll be prompted to choose a new password and enter it twice. Passwords should be at least 8 characters long and should contain a mix of upper and lowercase letters, numbers, and symbols.
If you can't reset your password
If you've gone through the online password recovery process but haven't been able to provide enough information to complete the recovery, contact Xbox Support so that we can perform a deeper investigation into your account history and see if we can complete the verification process to provide you with a password reset. This process typically takes 24 hours, but it can be delayed if we are missing any information.
When you contact Xbox Support, have the following information available:
  1. The Microsoft account email address.
  2. An alternate email address where we can contact you if we have questions.
  3. The gamertag associated with the Xbox Live profile.
  4. The reference number from the email you received from Microsoft saying we were unable to verify your identification.
  5. The console ID or device ID of the console you use most often.
  • If you're an Xbox 360 user, provide your 12-digit Xbox 360 console ID. You don't have to be connected to the Internet or Xbox Live to collect your console ID. To find your ID:
    • Press the Guide button in the center of your controller.
    • Navigate to Settings.
    • Select Console settings.
    • Select System info.
  • If you're in the process of upgrading from Xbox 360 to Xbox One, provide your Xbox 360 console ID (see above for instructions). The more account history we can review, the better our chances of successfully recovering your account.
  • If you're an Xbox One user, provide the 16-character device ID. Your console must be connected to the Internet in order to access the Xbox Live device ID. To find your ID:
    • From the Home screen, press the Menu button on the Xbox One Wireless Controller.
    • Select Settings.
    • Select System.
    • Select Console info.

Dec 31, 2013 | Microsoft Xbox 360 Console

1 Answer

My son was setting up his xbox 360 250 gb that he bought last night. He was going through the set up procedure and adding the xbox gold live he was asked to put his email address and password then...


Hello Tony

Once an xbox live account has been created, you cant reset it, without knowing the Log in and password.

It looks like he is still stuck on creating the account though.

Best thing to do is create a new hotmail/windows live account on separate computer, like your home PC.

Once you have created the new account, try rebooting and setup your xbox live account again, but this time enter the new user name and password of your new hotmail account.

This should work and you can continue through the rest of the process.

If it doesnt work and you have already activated the account with the old email address, you will need to speak to Microsoft customer services, to reset your account.

Hope this helps

Apr 07, 2011 | Microsoft Xbox 360 Console

2 Answers

My xbox 360 has been hacked through my hotmail address how do i try to stop this and get my profile back


My recommendation is to call Microsoft support 1-800-4my-xbox, you may think this is pointless, but I have heard other people having success with it in the past.

Mar 08, 2011 | Microsoft Xbox 360 Console

1 Answer

My xbox live accont was stolen


Log on to Xbox.com and go to sign in and select the option for 'Forgot Password' and use your hotmail account to get it back. And if your hotmail was stolen as well then do as above but at Hotmail.comand reset the password.

Feb 01, 2011 | Microsoft Xbox 360 Console

1 Answer

Want to change e-mail address


You can change your email address if the email you registerd your gamertag with is NOT a @hotmail.com or co.uk
You can pay to change your gamertag over Xbox Live. But once an hotmail - email address is linked with a gamertag it is not possible to change it.
Hope this helps.
have a great day

Nov 20, 2010 | Microsoft Xbox 360 Elite Console - Black

1 Answer

I forgot my passwords for my xbox live account ... and im trying to reset the email to because its my moms email from a while ago and i wanna set it to Gaivo1@hotmail.com and the password to donnie421 ...


The link below is a walk through of how to reset your xbox live password

http://www.ehow.com/how_6116969_reset-xbox-live-password.html

Unfortunately you cant change the email address used to log into xbox live.

I hope the info listed above has helped in some way.
If possible please rate this solution.

Aug 26, 2010 | Microsoft Xbox 360 Console

1 Answer

I cannot sign into xbox live


retype your msn email address and password again

Apr 26, 2009 | EA - Electronic Arts skate for Xbox 360

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