Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Receive message 345 and alarm which prevents operation.

Happened after sending a fax for a friend. dont know if related but when i went to use copy facility alarm light came on and #345 appeared in top left hand corner.
Have rel;oaded whole system and problem still exists

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Other Canon models "may" be repaired with these instructions also, for example MP370, MP390, etc. Try with your own risk.


Symptoms:
-Grinding noise (very loud)
-Flashes error code ##345

Error code ##345 = "BJ cartridge head cleaning error" -reasons for this are:
-Foreign material or dried ink in head cleaning unit (also known as "purge unit") , or waste ink pump jammed up. Make sure waste ink pump rotates freely, after cleaning. Clean the waste pump-hose too! Waste ink pump is located under head cleaning system.

Short solution:
1.Take apart and wash the ink clogged mechanical parts. Use hot water.
2. Reset waste ink counter

purge unit: HM1-0723-000 

see more parts: http://www.e-parts.fr/pictures/uploaded/files/MP_360_370.pdf

I hope this is useful

Posted on Oct 04, 2009

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