Question about Canon MultiPASS MP390 All-In-One InkJet Printer

1 Answer

Receive message 345 and alarm which prevents operation.

Happened after sending a fax for a friend. dont know if related but when i went to use copy facility alarm light came on and #345 appeared in top left hand corner.
Have rel;oaded whole system and problem still exists

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    Visited the website for 3 consecutive days.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 71 Answers

Other Canon models "may" be repaired with these instructions also, for example MP370, MP390, etc. Try with your own risk.

-Grinding noise (very loud)
-Flashes error code ##345

Error code ##345 = "BJ cartridge head cleaning error" -reasons for this are:
-Foreign material or dried ink in head cleaning unit (also known as "purge unit") , or waste ink pump jammed up. Make sure waste ink pump rotates freely, after cleaning. Clean the waste pump-hose too! Waste ink pump is located under head cleaning system.

Short solution:
1.Take apart and wash the ink clogged mechanical parts. Use hot water.
2. Reset waste ink counter

purge unit: HM1-0723-000 

see more parts:

I hope this is useful

Posted on Oct 04, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

What's error 345 with HPOfficejet j5780 all in one while faxing?


error 345 while faxing is related to Communication error. This error is not related to printer hardware issue.
Below are the possibilities ....
  1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted.
  2. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted.
  3. The remote user pressed the Stop key while the reception was in progress.

    The suggested solution would be as follows....
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Jun 02, 2014 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

When I send a fax, the recipient gets all dark or black sheet. Thinking this was the recipients problem, I faxed again to a different fax number, same thing happened.

To fix the problem you have to check the scanner of your fax machine. It might not be functioning properly. Try to observe the fax machine while sending a document, look at the scanner section and see if the light of the scanner is turned on or lighted. If it's no longer lighted you have to replace it.

Nov 07, 2010 | Sharp UX 355L Plain Paper Thermal transfer...

1 Answer

How to fax from a samsung fax machine

hi friend,
Step 1Create a cover letter to use saying who the document is for and from as well as the intended fax number and your phone number. This alerts the office or home the fax is sent to who it is intended for. Place cover letter on top of your documents and insert them into the fax machine feeder facing in the direction the machine specifies.
  • Step 2Enter the fax number into the machine. There will be a number pad just like a phone on the fax machine. Carefully type in the number so you do not make any mistakes, as it is difficult to know when you have dialed a wrong fax number.
  • Step 3Hit the send key once you have properly entered all of the numbers into the machine. This will initiate the sending of the documents. The send key should be larger than the others and easy to locate. Traditionally, it is placed next to or below the keypad.
  • Step 4Wait for your documents to pass through the machine and collect them when finished. Whatever you are sending will pass through a series of rollers that feed it through the machine and copy it digitally.
  • Step 5Look for a confirmation page to print. This will tell you whether or not your fax successfully went through.
  • jQuery('.article ol .image').each(function(i,e){ var $this = jQuery(this); $this.find('img').error(function(){ jQuery(this).remove(); $this.remove(); }); })hope this helps u
    please rate me....................
    thak u for using fixya

    Dec 01, 2009 | Samsung SF-340 Plain Paper Inkjet Fax

    1 Answer

    I have a Canon Mp390 Printer/Fax/Copier which was working well. A neighbor called down and i sent a fax on her behalf. After which i copied some docum,ents to forward to my chemist whereby the printer...

    I don't have that particular model. Is there a Canon dealer in your area who you can call to find out what the code means? Otherwise you might want to contact Canon through their own website.

    I can tell you one thing about the Canon MP450 though. If any of the cartridges are empty the alarm light will come on and it won't send the FAX.

    Sep 25, 2009 | Computers & Internet

    2 Answers

    2" black horizontal line appears on paper when I fax, print,

    Check the wondow where the paper passes to be scanned. You will probably find some debris or white out stuck on the glass. That is usually the cause of vertical lines on sent faxes.

    Sep 17, 2009 | Office Equipment & Supplies

    1 Answer

    File/Fax button and Print/Copy button appears on Scanner

    sorry friend..

    It is not possible send fax through scanner..

    Jun 30, 2009 | Genius ColorPage HR7X Slim Flatbed Scanner

    1 Answer

    Panasonic UF-490 Fax machine is sending more than one fax

    You might have a job stuck in memory. Message window should say 00%. Try this press Function key press 7 key press monitor key slowly 4 times press * key press 6 key scroll down to ALL JOB CLEAR press SET wait for reboot Good Luck

    Jun 05, 2009 | Panasonic Panafax UF-490 Plain Paper Laser...

    1 Answer

    Fax wont send only recieve

    Please follow the steps given below:
    From the control panel, press Copy Mode.
    Press Menu.
    Press left or right arrow button until Tools appears and then press Check.
    Press left or right arrow button until Defaults appears and then press Check.
    Press left or right arrow button until Set Defaults appears and then press Check.
    Press left or right arrow button until Use Factory appears and press Check again. The factory defaults are now restored.

    You will be prompted to set the language, country, date, time and time format, your fax number, and name on the All-In-One.

    CAUTION! Reverting to the factory default settings will delete all the printer settings you selected, including Speed Dial and Group Dial numbers.
    Next, try sending a fax and let me know the result.

    Apr 02, 2009 | Lexmark X5470 All-In-One InkJet Printer

    1 Answer

    Brother lntellifax 2800

    If you have a hand set try to use it as a phone. If no dialing tones are present check the phone line connection. If the fax is well connected there is a good chance that you need a part for the machine.

    Jun 23, 2008 | Brother IntelliFAX 2800 Laser Fax

    Not finding what you are looking for?
    Canon MultiPASS MP390 All-In-One InkJet Printer Logo

    383 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Canon Office Equipment & Supplies Experts


    Level 3 Expert

    102366 Answers

    old marine
    old marine

    Level 3 Expert

    1923 Answers

    Doctor PC
    Doctor PC

    Level 3 Expert

    7733 Answers

    Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides