Question about Logitech QuickCam Messenger Web Camera

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Logitech quickcam messenger mic and audio problems

Hi,
I hope that someone can help me before I go completely mad with this problem.
I have recently bought a quickcam messenger and my contacts cannot hear me and I cannot hear them. Video is all ok.
I have been through the audio set up several times now and all appears to work but as soon as I make a call all the audio settings go to grey out and no audio is available. I think I did get a very quick glance at a box on screen saying something about bandwidth but it didnot stay on screen longenough for me to get the whole message.
I would be very grateful if you could give me some tips on correcting this problem.

Thank you.

Lorne Campbell

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  • 3 more comments 
  • archie1047 Feb 21, 2008

    Cannot hear the audio . Person talking to cannot hear me.

  • sluggy1 Mar 21, 2008

    Ever since Vista SP1 was installed, the microphone device has not worked - it says "This device cannot start. (Code 10)"

  • batalscout Aug 10, 2008

    dont watch dont hear

  • Anonymous Oct 05, 2008

    I have the same problem. Tried updating drivers form logitech, but no joy

  • apgmailing Feb 23, 2009

    Same QuickCam Messenger (driver 11.5.0.1169), same problem on Windows Vista Home Premium SP1, and no solution:

    This device cannot start. (Code 10)"

    Afonso

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  • 226 Answers

Lorne, you may have a driver issue of some type. Look in your Device Manager/System or simply Device Manager on Vista and verify that there are no yellow exclamation or question marks beside any of the audio drivers before, during, and after any attempts at calling. check the same for all the drivers. If this gives you no indications at all, and you know beyond a shadow of a doubt that all other audio functions are working correctly on your computer, then the only real suggestion I could give is to attempt a re-installation of the software that is giving you this problem. However when you de-install the affected software, also removed the folder entirely from the system using Windows Explorer as there may be a setting left in the folder that may be causing this issue and could affect your next installation.

Posted on Feb 23, 2008

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Same problem with sluggy

Comment by sluggy1, posted on Mar 21, 2008 Ever since Vista SP1 was installed, the microphone device has not worked - it says "This device cannot start. (Code 10)"

Posted on Aug 04, 2008

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bye
take care & have a nice day.

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