Question about Acer Aspire m5640 PC Desktop

3 Answers

Installing new SATA HD, cannot enter setup or boot

Installing new SATA HD (Seagate Barracuda 1TB) after catastrophic crash, have recovery discs, initially extracted windows files but when recovery disc inserted as directed "Operating System missing" displayed. Changed boot priority to CD, disabled quickboot w/same result. Tried to use Seagate format disc with no results. Now I can't even enter setup or boot screens as it hangs on the Acer splash screen. Has motherboard gone bad as well?

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  • Kevin Seitz Sep 25, 2009

    disconnected harddrive from motherboard, rebooted, still hanging on Acer splash screen. still cannot access startup or boot menu

  • Kevin Seitz Sep 25, 2009

    Did as Vanay suggested resulting in no change. cannot enter setup or even get to BIOS, keeps hanging in Acer splash screen.

  • Kevin Seitz Sep 25, 2009

    Does it matter that the OS are different? The pc I'm on right now is XP, the one I'm replacing the HD is Vista.

  • Kevin Seitz Sep 25, 2009

    The pc with the problem is an Acer M5640 w/ Vista OS. The recovery discs are supposedly for this system (ordered from Acer). The pc I'm using for this communication is XP based. From what you're saying I can't format the new drive on this pc because it's a different Windows OS, so I'm back to the same issue. How do I get the Acer pc to boot past the Acer splash screen?

  • Kevin Seitz Sep 26, 2009

    wqell, no success after dc'ing all peripherals: HDD, CD, modem, memory sticks 1 at a time. Still hangs on the Acer splash screen and won't go to Setup or Boot Menu. I was able to get there briefly yesterday if I let the system sit for an hour or so, but recovery still unsuccessful. I guess I'm off for another pc, DEFINITELY won't be Acer ever again. This system is only 16 months old. Unless you have an ace up your sleeve, I guess this POC is history. Thanks for some decisive troubleshooting.

  • Kevin Seitz Sep 26, 2009

    CMOS reset resolved the hang up on the splash screen. Now attempting to install new HDD and recover using Acer supplied recovery discs...again.

    Well...Windows files were extracted from the system disc, 1st recovery disc inserted and the system rebooted. Now I have black screen with "Missing Operating System" which is where I was when I started the new HDD install a week ago. Any ideas? So far you've got a good track record.

  • Kevin Seitz Sep 26, 2009

    No, now when I put the 1st recovery CD in I'm gettin "Recovery32 Type mismatch" When I click OK a screen comes up that says to wait and nothing ever changes. I've been doing a lot of reading and I'm not the only one ever to have this problem. It seems that I should have formatted this disc to put the partitions in place before attempting to use the Recovery Discs. But now that I have attempted to recover to this HDD, how do I wipe it clean and start over? If that is the issue. I have tried downloading .iso images and burning them to a CD and booting to those but all I get is Operating System is missing.

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  • 2,229 Answers

Remove all the devices connected to the motherboard. Try to boot with only CPU, Video, and memory. If the works, try the hard drive.
If you still have a problem, it could be memory. If you have 2 sticks installed, remove one of them.
If still no boot, then you, indeed, have a motherboard problem. It's failing the POST.

Posted on Sep 25, 2009

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  • Art Ellison
    Art Ellison Sep 26, 2009

    Only other thing I would do is clear the CMOS
    Disconnect the CMOS battery.
    I think Acer has a jumper near the battery to clear it. Move the jumper to the clear setting and then back. Reinsert battery.

    Now try it.


  • Art Ellison
    Art Ellison Sep 26, 2009

    When you put in the first recovery disk, it booted from the CD, correct?
    Now when you put in the second one, did it ask you to press any key to boot from the disk? If it did, you should just ignore it. It should only boot from the CD once. Othewise, you will get that message.

    Keep trying!!!!!!!!!!!!


  • Art Ellison
    Art Ellison Sep 26, 2009

    Sorry it takes me a while to get back to you. It's Saturday and I'm out doing stuff.
    Going next door to a Bar-b-cue next!



  • Art Ellison
    Art Ellison Sep 27, 2009

    I'm not really familiar with the recovery disk for this computer, but when you put it in, does it just start the recovery?
    Do you get the option of doing anything else?
    When I format a hard drive, I do it with a Windows system disk, which is about the only way to do it.
    If the recovery disk gives you an option to go to the command prompt, you can then use the format c: command.
    I assume (perhaps in error) that you have checked the configuration of the hard drive in the setup (COMS setup) before you actually try to do anything.
    When configuring SATA drives, some computers get a little fussy how you set them up--if the motherboard allows a RAID setup, sometimes you inadvertently configure it incorrectly.


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  • Master
  • 2,600 Answers

My first question to you would be, do you have access to another computer, laptop or desktop it doesn't matter. I usually "initialize" new drives on another computer by using an EIDE / SATA to usb adapter. That way the new drive will read as just another hard drive once it is initialized and easier to work with. If you would like to try that, an adapter is about 20 dollars at a computer retailer. You would hook the hard drive to the adapter and plug the usb cable into the computer. Then go to control panel > administrator tools > computer management > look to the left lower cloumn and click on disc management. Your new hard drive will show up there as either an active hard drive with a drive letter or a an un-named drive with a blank box next to it. If there is a drive letter etc. delete the partition and start over making another. If there is no drive letter, right click on the small tan box that lists the drive and "initiate" the drive. When done, try to boot up again in your original system and run your restore discs. Get back to me again if further assistance is needed.

Posted on Sep 25, 2009

  • Chip
    Chip Sep 25, 2009

    Just install the windows operating system into the computer. The problem you are having is the computer and its restoration discs are based on the Windows XP operating system. You can load the Vista operating system but the restore discs for the applications are not going to work on a Vista installation. Once the Vista operating system is installed and fully updated....don't install anything until the operating system has gone through all of its updates which may take an hour or two after numerous reboots. After the updates have stopped, you can try to put a restoration disc in and instead of letting it auto load, hit cancel and go to my computer > right click on the cd drive and click on explore. A list of the folders on the disc will appear. In some cases the individual programs may be listed in their folders and each may have an installation file in them that would allow you to install them manually. If these are XP and XP only programs then they may not even install. What I would suggest you do is go to the manufacturers website of the computer, go to the support/drivers page and see if they have any updates to the programs that Vista will support. There may be some but then again, there may not be any and you may have to go online to find free programs etc., which there are plenty of. Go to www.filehippo.com and www.download.com, these two sites have hundreds of free open source programs that equal any paid programs out there and are fully supported by Vista. I hope this helps you out with your problem. You should have no problem just installing Vista and running the Updates....do that first and worry about the programs after. Good luck.


  • Chip
    Chip Sep 25, 2009

    Please, when you do the updates on Vista, just do like 10-15 at a time....try not to overload the update downloader with 40 updates....Vista has a habit of choking on too many at one time. Just want you to have a smooth transition.

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No. The motherboard is fine. remove the HDD from the mother board. Now enter BIOS and check the HDD on the first page. It should not be there. Re attach the HDD and enter BIOS again and check for the HDD. Should be there. If not , then auto detect the HDD. Then proceed with Windows Installation.

Posted on Sep 25, 2009

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