Question about Keurig Platinum B70 Coffee Maker
Even though everything seems to be set up properly, the display says NOT READY. (already tuned it on and off, unplugged and replugged, checked that the visible parts are clean, lifted the handle up and down). Have had it less than a year.
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Not happy at all!
Keurig is denying my warranty after I am having the same issue.
I was excited to read that everyone was over their warranty period and still getting coverage.
I guess they decided to stop being good at customer service with me.
I am very disappointing with them.
Posted on Oct 28, 2008
I'm on my 3rd Platinum B70.
I re-read the instructions when the 3rd unit arrived this morning. It says that if it needs to be DE-SCALED - the unit will TELL you it needs to be descaled. I never had any of these notifications on the unit - so I'm really wondering if it is just a problem with the heating element.
Also wondering how to replace the heating element so I can fix the 2 I have - especially if they are going to limit my warranty since we are on well - and I may need to fix the ones I have.
But call them right away if you have a problem. They have been great about Fed Exing me a new unit immediately with these 2 problems.
Posted on Aug 16, 2008
KEURIG ROCKS! Customer service called and they are replacing my unit! I am so excited! I loved Keurig before but now I ADORE them! What fanstic customer relations. I know what everyone is getting for Christmas! (Although, to tell the truth, most of my family and friends have already bought one, based on my use.)
Posted on Aug 12, 2008
I am so excited to read these posts. I had the same thing happen to me today. It was working great and then, BAM it wasn't. I am about 6 months out of warranty, and after reading your posts, I hope I can soon (once the service department gets back to me) report a new Keurig is on its way.
Posted on Aug 11, 2008
They did the same for me!!! This is the best customer service I have ever received:) All the need from me is the K-cup holder from inside the unit. They said I would receive an email with the address to drop the old unit off.
Posted on May 07, 2008
Just talked to keurig. We had the exact same problem. They are sending a new unit out today even though our warranty had expired. Excellent customer service. Thanks Keurig
Posted on Apr 23, 2008
Yes, they did the same for me. I am very happy with the customer service.
Posted on Jan 30, 2008
Hi Platinum B70 Users.
Here's the solution to the problem of the "NOT READY" display, and no "warming up" sounds.
1. Call the customer service dept (on your manual) 1-866-901-2739
2. Explain the problem, to be sure it's not something else, that could be resolved
3. They will connect you to a technician. Explain problem to technician
4. Likely, they will come to the same conclusion as they did for me:
--THEY WILL SHIP YOU A NEW ONE, WITH A FULL NEW 1 YEAR WARRANTY!!
Yeah!!! Great Customer Service from Keurig!!
Posted on Jan 30, 2008
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