Question about Keurig Platinum B70 Coffee Maker

8 Answers

Help with Kerig B70 Coffee System

Even though everything seems to be set up properly, the display says NOT READY. (already tuned it on and off, unplugged and replugged, checked that the visible parts are clean, lifted the handle up and down). Have had it less than a year.

notify d.overley@yahoo.com with suggetions

Thank you

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  • 8 more comments 
  • mm239 Dec 22, 2007

    "Not Ready" message displayed....unplugged, turned off/on, brought handle up/down. Love the machine but this is driving us crazy...help!



    mm239@optonline.net

  • BRL115 Dec 26, 2007

    Brewed a K-cup last night and then NOT READY appears in the display. Have un-plugged / re-plugged and turned on/off to try and reset. No Luck. Display and water tank are illuminated but the brewing system / motor are lifeless. Had the machine for 1 year. Any help would be greatly appreciated.

  • Christo4 Jan 08, 2008

    Same issue with my Platinum that is less than a year old... Not Ready displays but everything seems to be in order. Water in the reservoir, reservoir lights working. Have unplugged it and let it sit over night. Topped off the reservoir. Turned it off and on dozens of times. Reset the clock and all futzed with all the menu items. Any other suggestions?

  • jbean12 Jan 25, 2008

    Me too. Same issue. No apparent cause, just happened one day.
    Had it since last December, over a year, so my warranty is now void. I emailed the company, so hopefully I'll get a response.

  • kukoo100 Feb 20, 2008

    Same thing happened to me. The technical assistance department asked if the power had gone out prior to this happening. I told them that I didn't think so. Nevertheless, Keurig is also shipping me a new one and the warranty had expired a month ago. Way to go Keurig.

  • Anonymous Feb 21, 2008

    I had the same problem where the unit wouldn't heat and go to a ready state. I called Keurig (during caffeine withdraw) and they were extremely nice. After checking things out, they are sending me a new one even though my warranty is out about 4 months. I am very impressed! It's a win-win situation for them because they keep people buying the K-cups but it is still an example of " going the extra mile".

  • drachen2u Mar 14, 2008

    MY PROBLEM IS IDENTICAL IN EVERY WAY. Keurig proved to be very willing to ship me a replacement with minimal hassle. Their technician cause me to "power on" the unit and wait a sufficient length of time for the heating element to reach operating temperature.


    • When nothing happened, all that was needed was the SERIAL NUMBER. (It so happened that I had the original U.P.S. Packaging and could provide the Tracking Number. They were surprised I had so much detail.)

    • An e-mail arrived in my in-box shortly afterwards advising me a REPLACEMENT was enroute.

    • I would still like to salvage the OLD UNIT.


    • Anyone know if a replacement HEATING ELEMENT can be found?

  • drachen2u Aug 12, 2008

    All indications are that this unit came with a FACTORY-DEFECTIVE MICROCONTROLLER.



    KEURIG proved to be very amenable to replacing the entire unit without charge even throught the Warranty Period had expired. They apparently know that they had a string of bad components and wish to preserve their customer base.



    CALL THEM FOR HELP.

  • Anonymous Oct 24, 2008

    I called customer service they asked a few questions and they are sending me out a new one

  • Anonymous Oct 24, 2008

    Mine was purchased in 2006 and they still replaced it no charge all that they asked was that I send back the K-Cup holder within 20 days. They claimed it to be from not descaleing the unit every couple of months. All I had to do was give them the seriel number. No proof of purchase or reciept was nessessary. The new unit will arrive Fed-Ex within 2-7days. Excellent Customer Service.

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8 Answers

Not happy at all!
Keurig is denying my warranty after I am having the same issue.
I was excited to read that everyone was over their warranty period and still getting coverage.

I guess they decided to stop being good at customer service with me.
I am very disappointing with them.

Posted on Oct 28, 2008

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I'm on my 3rd Platinum B70.

  • Jan 08 - purchase new.
  • March or April 08 - remains in "Not Ready" and no noise (not heating). Called customer service - fed ex'd new one had it in 2 days - tech said heating element went out.
  • 2nd Keurig - goes out August 08 - same problem. No noise. Not ready.
  • I was told this second time - that since it was not a power outtage - the only other thing that would blast the heating element is well-water.
My advice - if you are on well water - if you tell them this they will want to limit your warranty. We have a $10,000 filtering units on our well and no mineral build up in the rest of the house - and the keurig tech said even with that - minerals can get through. So she recommends de-scaling MONTHLY. No problem - I think - I can do this monthly.

I re-read the instructions when the 3rd unit arrived this morning. It says that if it needs to be DE-SCALED - the unit will TELL you it needs to be descaled. I never had any of these notifications on the unit - so I'm really wondering if it is just a problem with the heating element.

Also wondering how to replace the heating element so I can fix the 2 I have - especially if they are going to limit my warranty since we are on well - and I may need to fix the ones I have.

But call them right away if you have a problem. They have been great about Fed Exing me a new unit immediately with these 2 problems.

Posted on Aug 16, 2008

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KEURIG ROCKS! Customer service called and they are replacing my unit! I am so excited! I loved Keurig before but now I ADORE them! What fanstic customer relations. I know what everyone is getting for Christmas! (Although, to tell the truth, most of my family and friends have already bought one, based on my use.)

Posted on Aug 12, 2008

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I am so excited to read these posts. I had the same thing happen to me today. It was working great and then, BAM it wasn't. I am about 6 months out of warranty, and after reading your posts, I hope I can soon (once the service department gets back to me) report a new Keurig is on its way.

Posted on Aug 11, 2008

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They did the same for me!!!  This is the best customer service I have ever received:)  All the need from me is the K-cup holder from inside the unit.  They said I would receive an email with the address to drop the old unit off.

Posted on May 07, 2008

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Just talked to keurig. We had the exact same problem. They are sending a new unit out today even though our warranty had expired. Excellent customer service. Thanks Keurig

Posted on Apr 23, 2008

Yes, they did the same for me. I am very happy with the customer service.

Posted on Jan 30, 2008

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Hi Platinum B70 Users.

Here's the solution to the problem of the "NOT READY" display, and no "warming up" sounds.

1. Call the customer service dept (on your manual) 1-866-901-2739
2. Explain the problem, to be sure it's not something else, that could be resolved
3. They will connect you to a technician. Explain problem to technician
4. Likely, they will come to the same conclusion as they did for me:

--THEY WILL SHIP YOU A NEW ONE, WITH A FULL NEW 1 YEAR WARRANTY!!

Yeah!!! Great Customer Service from Keurig!!

jbean

Posted on Jan 30, 2008

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