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Kroy DuraType 210 Does not print - Kroy Office Equipment & Supplies

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Always get error message in printing manager.


There is too little information to allow us to diagnose this problem. And by now, we suspect you have resolved it, one way or another. For others who may have similar problems, and not sure what info to provide, give us a call. We're Hanover Technical Sales, Inc. Kroy's premier dealer. Call (757) 357-2677 and ask for Don. Indicate that you got this phone number from FixYa.

Oct 10, 2014 | Kroy K 4350 Printer

1 Answer

When I calibrate the Kroy K4350, it cuts off all of the material (about 1 foot) after it finishes calibration. This will get costly as we use the printer for heat shrink tubing and change sizes of tubing...


It appears that your printer has the cut bit set to cut, from a prior print job. Suggest that you do a short print job with the cutter set to NOT cut. That should change the instruction in the machine until it has been changed to cut again. By the way, the factory advises us that the K4350 should typically NOT be using the cutter to cut heat shrink. So you may want to change the setting to NOT cut for the long haul. If this does not solve your problem, you might give us a call. We're Hanover Technical Sales, Inc. We're a premier Kroy Dealer. Call (757) 357-2677 and ask for Don.

Oct 31, 2013 | Kroy K 4350 Printer

1 Answer

K4350 300dpi, Windows 7, Bartender 8.01 build 2160, USB to Serial Converter, COM3 9600,8,n,1, Flow Control - any setting. 7/16" flat (1/4"dia.) Heat Shrink. After I print a label, the printer beeps an


Your Bartender software is probably set to print individual labels with a gap between them. Reset the software (document properties button) to Continuous label supply, and it should work. Still having problems? We're Hanover Technical Sales, a Kroy Support Site and Distributor. Give us a call at 757-357-2677 and we'll help you get to the bottom of it.

Jan 12, 2013 | Kroy K 4350 Printer

1 Answer

How do I calibrate the Kroy K4350 printer


Place the label material in the printe, making sure that it is fed below the tiny green circuit board that you will see down in the throat of the printer carriage.

Power off. Firmly hold down the Pause Button.
When the label material starts to feed, Release the Pause button.

When the material stops feeding, you should see two green lights.

If you are seeing a red light instead, you have either been feeding labels with a black mark on the reverse of the liner paper, or there may be some other problem, and you need more help. We're Hanover Technical Sales, Inc. We sell Kroy Label and Wire Marker supplies, and help people thru the little idiosyncracies that they encounter from time to time. Phone 757-357-2677 and ask for Don.

Aug 11, 2011 | Kroy K 4350 Printer

1 Answer

I have a Kroy K4100, When turned on the screen is blank?


There are several likely causes. One could be that the display contrast is set too low. Hold down the Shift key and press Set Up. Release. Then use the Right arrow key. Press 7 times. You are now over LCD contrast. Press Enter. Press the Left arrow key to darken, and the Right key to lighten.
If that does not work, there is most likely a display or motherboard problem, neither of which is typically user repairable. We are authorized to repair Kroy machines that are OUT of warranty. You might want to give us a call at (757) 357-2677. We're Hanover Technical Sales, Inc., Kroy's premier sales and support dealer. Ask for Don and inform him that you got his name and number from FixYa.

Nov 24, 2010 | Kroy K4100 Thermal Label Printer

1 Answer

I am having a problem with selecting a size for a Kroy K1400 Label Printer, when I select a size, the auto is turned off then I type what I need to print, then print it says size to small. When I increase...


Not enough information provided to allow us to diagnose this problem. It's probably has a simple cause, but may not be easy to navigate to. You might want to give us a call at (757) 357-2677. We're Hanover Technical Sales, Inc., Kroy's premier sales and support dealer. Ask for Don and inform him that you got his name and number from FixYa.

Aug 16, 2010 | Kroy K4100 Thermal Label Printer

1 Answer

Kroy K4350 Gap Sensor Problems


Your problem is too complex to solve in one pass on this or any other forum. Give me a call at 800-304-9043 and I'll walk you thru it. I'm Don from Hanover Technical Sales. www.EmpowerCompany.com hanover@visi.net

Apr 15, 2009 | Kroy K 4350 Printer

1 Answer

Broken Kroy 4350?


You may have the tube threaded over the green sensor board, instead of below it..

What size tube is it. 1/8 and sometimes 3/16 lets infrared light past one side or the other and trips the sensor, making the machine think there is no tube in there, also.

We're Hanover Technical Sales, Inc. We do Technical Support for Kroy machines. If we're wrong, we don't have enough info.

Jun 10, 2008 | Kroy K 4350 Printer

3 Answers

Need help with Kroy K4350 Printer.


This sounds like a hot pixel failure on the print head. The hot pixels are not repairable. The entire head will have to be replaced, most likely, at a cost of about $300. Hanover Technical Sales, Inc. (that's us) does Technical Support for Kroy printers, so we know what we're talking about.

Could it be something else? Sure, but without a pic of the issue, we'd not be able to guess what else it might be.

Make sure that heat shrink tube is clean and free of static electricity. When possible, use Kroy brand tube in the K4350. And we have a new hybrid ribbon that minimizes static at the head ... and consequently minimizes hot pixel issues.

Dec 12, 2007 | Kroy K 4350 Printer

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