Why does my iPod appears on my computer but not in iTunes?
Laptop or portable connecting via USB?
"See iPod not recognized when connected to Windows laptop over USB for more information.
Your computer doesn't meet iPod system requirements
Make sure that your computer meets the system requirements to use iPod for Windows.
Your iPod displays an exclamation point folder or sad iPod icon, or doesn't appear in iTunes or My Computer
If your iPod displays a folder with an exclamation point icon or a sad (unhappy) iPod icon on its screen, or if your iPod doesn't appear in iTunes or My Computer, follow these instructions to resolve the issue.
Your iPod isn't formatted for Windows
iPod for Windows Software only recognizes iPod for Windows. You cannot use iPod for Macintosh with a Windows PC. To see which platform your iPod is formatted for, follow these instructions.
Your iPod isn't connected to a high-power USB port
If you're connecting an iPod, iPod mini, or iPod shuffle to your Windows computer, make sure that you're connecting it to a high-power USB 2.0 port on your computer (not a low-power one such as the USB port on your keyboard or bus-powered USB hub).
Typically, USB 2.0 high-power ports are located directly on your computer. Try connecting your iPod to another USB port on the computer (or to a self-powered USB 2.0 hub that's connected to a high-power USB 2.0 port on your computer) if the computer still doesn't recognize your iPod. Alternatively, if your computer has a FireWire connection, try using that instead.
If you're connecting an iPod, iPod mini, or iPod shuffle to a Windows laptop computer through USB, connect the laptop to a power outlet before connecting your iPod.
You're not using a WHQL-certified IEEE 1394 card
If you have a FireWire (IEEE 1394) card installed in your computer and are using it to connect your iPod, make sure that the card is Windows Hardware Quality Labs (WHQL) certified. If it isn't, your iPod may not be recognized, or you may not be able to send music to the iPod.
If you're not sure about your card's WHQL certification, check the inbox material that came with your FireWire card or contact the card's manufacturer. You can view a list of WHQL-certified cards on the Windows Hardware Compatibility List website. To view this:
Go to the Windows Hardware Compatibility List website.
Enter All Products in the ""Search for"" field.
From the Product Categories pop-up menu, choose 1394 Controller.
Click the Search Now button.
Note: Windows XP information is not listed on the initial search screen, but is listed when you click on an individual card.
You can also check the list of recommended FireWire and USB cards that have been tested by Apple with iPod and Windows XP. (Apple sells FireWire cards that are compatible with iPod at the Apple Store.)
To rule out an issue with your FireWire card, try connecting a different FireWire device to the card to see if your computer recognizes it.
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Oct 02, 2005 |
Apple iPod nano