Question about Sony Cyber-shot DSC-W170 Digital Camera

Open Question

I have the exact same problem with my W170.

Whenever I turbn my DSC W170 on the len's keeps going in and out and then it displays "TURN THE POWER ON AND OFF AGAIN". I've done this several times and still get the same remarks. (The battery is fully charged).

Posted by on

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad
  • 1 Answer

SOURCE: Lens go in and out several times, then I got message to turn off

I just rotated the lens and it started to work again. If I didn't see your post I would have been lost. Camera is working perfectly fine again. Thanks guys. Hope my info helps. I turned it very slightly and powered it on and off and it started to operate normally. I am guessing from just tossing it around in my pocket it caused the lens to get screwed up.

Posted on Jan 19, 2009

Ad
  • 89 Answers

SOURCE: camera reads to turn power on and off while lens

I will forward a link to a page where you can get the information regarding this issue.

http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C91134

Please perform the steps provided on the page.
If the issue still persists service of the Camera is required.

It might be an issue with the internal parts of the Camera.

Posted on Jun 17, 2009

  • 4090 Answers

SOURCE: Sony Cybershot dsc-w110 won't turn on ?

OK you are probably going to think I am loony giving you this advise But No I am completely sane!

Get a can of compressed air OR acces to a compressor at your local garage Get them to fit the triggered air blower tool to it.

Blow around the lens in all the extension joins the firmly slap it in the palm of you hand with the side of the camera making contact with you palm. Do the procedure two or 3 times and inbetween the slaps turn it on to activate the lens mechanism. I have now fixed about 80 of these cameras with this method. I obtained the fix from Sony who charge $90 to do exactly the same. Keep at it as it will eventually work. One tip, make sure the battery is charged before you do this.

Please rate our help++++Thyanks for usi9ng FIXYA

Posted on Sep 28, 2009

Testimonial: "Thanks Man.... But before going for compressed air, I blew out some Air from Mouth, and then slapped it against my palm,It Worked,Thanks Man :) ThankU"

  • 11967 Answers

SOURCE: I think my DSC-W170 got some minute grains of sand in

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Dec 20, 2009

  • 141 Answers

SOURCE: the lens are stuck out and the camera seem like

Take your camera and carefully look at the lens side of it. Does the lens look slightly out of center. Sort of pointing very slightly the wrong way. If it is you've given the lens a knock while it's been extended and put the complete lens barrel out of alignment. Please don't try what I've seen touted around the Net and bash the camera lens down on a table, this will make the whole thing completely unusable. The camera needs stripping down completely and the lens either realigned or worse, completely replaced.
The other problem it could be is a piece of grit or sand jammed between the lens elements or the lens and the camera body. Again a strip down job to free the jam.
Just make sure the batteries are at full charge and in good condition if they are getting a bit old try a brand new set of High quality alkalines and see if things start moving then. Quite often the camera may switch on but simply doesn't have enough power to drive the lens. Try the batteries first, you could save a packet.

Posted on Apr 21, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

When trying to turn on my camera cybershot dsc-w170, the lens goes out and in 3 times and then the screen displays "turn the power off and on again". I do that and the same thing happens.


This sounds like symptoms of a lens error. Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them.

Oct 05, 2011 | Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

Camera turns on, lens cyles (in and out) 3 times, then camera displays a message "Turn the power off and on again" superimposed on the display. Image is not in focus and camera will not take picture, just...


Hi,
This is lens mechanism problem and lens assembly will be replaced to fix the issue.
Lens tries to correct its mechanical error three times then gives up and you see turn power off and on again display in lcd. If camera is under warranty, please call Sony to get it fixed or take camera to local camera repair shop if its out of warranty.
Thanks.

Jun 13, 2010 | Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

DSC-W150 SteadyShot says turn power on & off & lens pops in/out


I had the same problem with my Sony DSC-W150 camera. It turned out to have an easy fix. At the same time, press the power button and depress the shutter button halfway (the one you snap to take pics) as if you were trying to engage the autofocus without pressing the button down entirely. The lens will attempt to autofucus, which in my case was enough extra power to dislodge whatever debris/sand had clogged the lens. Hope this works for you!

Jun 04, 2010 | Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

When I turn on the camera the lens keeps going in and out and will not take pictures. The battery is completely charged. It tells me to turn off and on again and still does the same thing.


This means the camera is having problems detecting the lens position. This usually occurs right after the camera has been dropped on a hard surface. It CAN happen due to a lens problem without a fall. Definite service required (will need a new lens)

Mar 28, 2010 | Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

Dear Sir, I have SONY DSC W-55 series camera. Whenever I turn on the camera its lens tries to adjust and always displays a message for turning off and turn on again.


This is usually caused by impact damge to the lens barrel or sand/grit ingress.Quik turn on the camera let the lens try to adjust.Then remove the power with the lens extended as far as it will go. Hold the camera up and check if the front of the lens is exactly parallel with the camera housing. If it is skew you can try gently pulling on the inner barrel which(If your lucky) will pop back into the correct cam.

Mar 11, 2010 | Sony Cyber-shot DSC-W55 Digital Camera

2 Answers

Turn the power off and on again message


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa

Feb 15, 2010 | Sony Cyber-shot DSC-W170 Digital Camera

7 Answers

When i turn on my camera it says Turn the power off and on again


Hey, my camera the dsc- w80 did the same thing. When I turned it on, the lens opened 3-4 times and then it said "turn the power off and on again".
When the lens opened an closed, I pulled on it with my fingers and twisted it. I kept doing that: Turned the camera on and off, kept pulling and twisting the lens and now my camera works again!

May 15, 2008 | Sony Cyber-shot DSC-W100 Digital Camera

Not finding what you are looking for?
Sony Cyber-shot DSC-W170 Digital Camera Logo

Related Topics:

34 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts

kakima

Level 3 Expert

102366 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

james laughton
james laughton

Level 3 Expert

2182 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...