Question about Tomtom ONE GPS Receiver

1 Answer

NO SOUND. My ONE XL unit works O.K except that there is no 'sound.

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  • jcod777 Sep 25, 2009

    I need more detailed instructions. When I received this unit I simply started using it. I never installed an SD card, and don't know how to go about removing or replacing it . I assume thatIi remove the back of the unit and there it is. Secondly, how do I "reset" the unit? The manual that came with the unit covers none of these points. Please expound on your instructions, including where the SD card is and what it looks like.

  • jcod777 Sep 26, 2009

    Solution was successful. Resetting restored the sound. Thank you.

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Try the following:
1. Switch the unit off
2. Take the SD card out
3. Reset the unit
4. Pop the card back
5. Switch the unit on - when the hand logo show, you should hear the tomtom logo sound.

If there is no sound try resetting to factory setting from menu, and restart again the TomTom.
If still no luck, call TomTom at the number listed on documentation. This is a common factory defect on Tom Tom. They will ask you to do a reset while you are at the phone, and if that is unsuccessful they will replace the TomTom within two years warranty.
Regards.

Posted on Sep 24, 2009

  • Ginko
    Ginko Sep 25, 2009

    Hi,


    Don't worry about memory card, if the issue is the sound it does not matter.
    To eject the card you push it in and it will come out. But leave the card.
    Here is the slot, position may vary depending on the model:






    To reset the TomTom hold down the power button for about 10 seconds, until the unit restarts. You should hear a sound when the TomTom is starting.


    If you do not hear it, then the TomTom is probably faulty.


    Before calling TomTom you can try reinstalling system. You will lose any data stored on TomTom.


    Click here and follow instructions.


    On page click where it says:
    Part 1: Remove the current application
    Part 2: Reinstall the TomTom Application



    If the unit is new, call TomTom, they will replace within warranty time.


    Let me know if you have more questions, and please do not forget the feedback after.


    Thanks.

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