Question about Kodak EASYSHARE 5300 All-In-One InkJet Printer

2 Answers

I can't get the power to come on my computer. I know the powercord works when it is plugged in there is a continous green light. When I plug it into the port it starts flashing.Originally the printer stopped in the middle of printing out a paper from the computer. Thanks for your help.

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  • alinearl Sep 24, 2009

    HI...

    There is no power to the printer. The computer is fine.

  • alinearl Sep 24, 2009

    FYI. I signed up for one time only help. Not monthly service, if you have anything to do with that. I already emailed to inform of the mistake. Thank you.

  • alinearl Sep 24, 2009

    I have unplugged and plugged back in.

    There is a little chirping sound coming from the power plug at the port when it is plugged in.

    The green light on the powerplug flashes. It does not stay solid green. When all this is plugged in, the printer can not be turned on.

  • alinearl Sep 25, 2009

    Sorry for the delay in the reply. The printer is about 1.5 to 2 years old. Out of warranty unfortunately. I talked to Kodak and all they could do for me is offer 30% off a new one.

    They also didn't have any authorized repair people they would refer me to.

    I'm sure it could be a fairly simple fix. No more Kodak products for me.

  • alinearl Sep 25, 2009

    Thank you so much for your help. After following your instructions and finally reloading the printer program, the printer finally had power and displayed an error number 3806.

    I then proceeded to call Kodak again and this time I got help. After removing the printer carriage etc. the tech decided that I need a new printer head. They are shipping it to me and he assured me that this was my problem. I am hopeful that it will be taken care of with the replacement.

    I couldn't have gotten to that point without your help, so thank you again.



    At this time I wish to reiterate that this is a one time service charge from your company and that I do not wish monthly support.

    I only say this once more because I haven't heard back after emailing. My credit card is aware though of my wishes.

    Thank you again.

    alinearl

  • alinearl Sep 25, 2009

    Thank you. Your solution got me to the point where I could get the proper help from Kodak and now they are sending me a new printer head.
    I am hopeful that this was the problem and it will now be resolved.
    Your website rocks!

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Hi!
When you send a print job to the product, the product does not respond.
There are no flashing lights on the product, and no error messages display on the computer. T
he product connects directly to a computer running Windows XP.

The following situations might also accompany the issue:
-The Windows print spooler shows the printer status as Paused , Offline , Pending , or User Intervention Required
-After restarting your computer, a message about pending print jobs displays
-A printer icon displays in the notification area (the lower-right portion of the Windows taskbar) and does not go away
NOTE: Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser,
so that you can reference it after restarting the computer.

Solution one: Check for communication issues:

Step one: Check the USB cable

-Find the USB cable connected to the product.
-Follow the cable from the product to the computer
-If the product connects to the computer through a non powered USB hub (a hub without its own power cord),
click one of the following links to clear the incomplete print jobs:
-Then connect the product directly to the computer or to a powered USB hub, and then continue to the next step
-If the product connects directly to the computer or to a powered USB hub , continue to the next step

Step two: Check the print queue

-A stalled or incomplete print job in the print queue can cause print jobs to back up.
Follow these steps to check and, if necessary, clear the print queue.
-Restart the computer.
-If a message shows that print jobs are waiting to be printed, click Cancel .
-CAUTION: This action might delete those print jobs.
-Open the Printers folder:
Windows XP: Click Start , click Control Panel , and then double-click Printers and Faxes .
The Printers and Faxes window opens
-In the Printers window, double-click the icon for your product. A window showing any pending print jobs opens.
-If there are documents waiting to be printed, click one of the following links to clear the incomplete print jobs:
-NOTE: Do not close the Printers window yet. You will access it in the next steps.

Step three: Check to see if the printer is paused or offline

-Perform the following steps to make sure that the print queue is not paused or offline. -
-Return to the Printers window you opened in Step two.
-Right-click the icon for your product, and then click Open . A printer window opens.
-Check to see whether there are more incomplete print jobs in the queue. If there are incomplete print jobs, click one of the following links to clear the incomplete print jobs:
-In the top of the printer window, click Printer , and look for checkmarks next to Pause Printing , Work Offline , or Use Printer Offline .
-If the printer is paused or offline , click to clear the checkmarks.
-If the printer is not paused or offline , press the Esc key on the keyboard to close the printer window without changing any settings.
-Return to the Printers window, and double-click the icon for the product again.
-Click Printer , and then click Cancel All Documents or Purge All Print Jobs .
-NOTE: Do not close the Printers window yet. If you need to continue to the next solution, you will need it again.
-Try the print job again.
-If these steps resolved the issue , there is no need to continue troubleshooting.
-If the issue persists , see the next step.

Solution two: Verify software configuration:

Step 1

Follow these steps in the order presented to make sure that the product is configured correctly and is set as the default Windows printer.
-Step one: Ensure the correct print driver is being used
-Return to the Printers window you opened in Solution one.
-Look for a checkmark ( ) next to the product icons. This checkmark indicates which product is set as the default printer for Windows.
-If the wrong product is set as the default , right-click the icon for the correct product, and then click Set as Default Printer .
-If the correct product is set as the default , continue to the next step.
-Right-click the icon for your product, and then click Properties . The printer Properties window opens.
-Click the Ports tab.
-Look for your product under the Description column, and then view the Ports column to the left.
-There should be a checkmark next to the DOT4 port or the USB00X (where X indicates a port number) port.
-Look under the Printer column and make sure the product listed matches your product. This indicates that the print driver is correct.
-If the port setting or print driver is not correct, see the product documentation to remove and reinstall the print driver.
-Restart the computer, and then try the print job again.
-If these steps resolved the issue , there is no need to continue troubleshooting.
-If the issue persists , see the next step.

Step two: Check for conflicting software

-Active background software might also interfere with communication between the product and the computer. Follow these steps to turn off software running in the background that might interfere with communication.
-Antivirus software
-When antivirus software is running on the system, it prevents changes to your system. Temporarily turn off the antivirus software to prevent communication problems.
-Look for the icon that represents your antivirus software. This icon is commonly located in the lower-right corner of the computer.
-Right-click the icon, and then click Disable .
-Terminate and Stay Residents (TSRs)
-When you turn on the computer, a software group automatically loads and runs in the background to perform certain duties. These software groups are called Terminate and Stay Residents (TSRs). Occasionally, TSRs prevent the computer from operating efficiently, resulting in printing errors.
-Follow these steps to turn off TSRs.
-Click Start , and then click Run . The Run dialog box opens.
-In the Open field, type MSCONFIG , and then click OK . The System Configuration Utility window opens.
-Under the General tab, select Selective Startup , and then click to remove the checkmark from Load Startup Items or Load Startup Group Items .
-Click OK .
-Restart the computer, and then try the print job again.

this should solve your issue, if the problem still exist, please call your equipment manufacturer

Posted on Sep 25, 2009

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You say no power to the computer, or to the printer? You reference both in your question. Please let me know and we will figure this out.

Thanks
Tim

Posted on Sep 24, 2009

  • Tim Grayson
    Tim Grayson Sep 24, 2009

    No worries, ok so the printer won't power on at all? You say the light is on but the machine doesn't come up? Have you unplugged it from the back of the printer and then from the wall as well? Then try replugging and see how it goes...?


    Let me know

    Thanks for clarifying

    Tim


  • Tim Grayson
    Tim Grayson Sep 24, 2009

    I see, so it is flashing, that usually indicates power supply failure. How old is this printer?

    Tim


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