Washing Machines
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Generic problem for all Washing Machines

Whirlpool clean pump problem




By joe1234 on Dec 16, 2007

" "
Hi

I have got a Whirlpool front loader washing machine. I am getting a "clean pump" red indicator light appearing and then I clean the filter and check that the pump rotor moves freely. Every time I have done this I have found no problems and it completes it's cycle with no problems. This clean pump problem does not happen all the time (roughly every 1 out of 4-7 washes). My wife reckons my work pass (3cm by 6cm, 1mm thick) is stuck somewhere in the machine and is causing the problem. Can you please help me. If my pass is stuck in the washing machine, can I get it out myself (can you please explain how I can get it out) or should I get a professional to get it out.

Thanks

Joe

Same Problem

May 05, 2009

-   please can some one tell me where the pump is??!! i have read the manual and it just tells you how to find an clean the filter i have done that but the light has come back on please can you tell me where to locate the pump so i can clean it please thanks for your help -   thebufft

May 05, 2009

-   Adund please can u tell me where to find the pump?????!!! ive looked in the manual an it doesnt say how to find it i emptied my filter a few days ago and it worked fine but the light has just come back on i wanted to knwo how to find the pump to clean it please... -   thebufft

May 01, 2009

-   I have the same problem. The Clean pump light comes on and I've unplugged and drained and reset and it has happened again. Washing machine not even 6 months Old. Have followed instructions for pump clean to a T and no success. Should still be under warranty so don't want to pull it apart but worried that if something stuck that whirlpool will charge me a bomb for the service call although it sounds like a common problem.-   bryantms

Mar 25, 2009

-   I keep getting an alert to clean pump, but I dont know where to locate the pump, any help would be great
Thanks -   kilconnykat

Mar 21, 2009

-   Clean pump light comes on but the pump is clean the drain pipe is clean everything is clean very disappointed machine just over 12 months old thought Whirlpool was a good make.-   titch62

Best Solution

posted on Oct 19, 2008
Very Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
where is the pump?

Solution #2

posted on Nov 10, 2008
Helpful)

dave2bee

Rank: Apprentice 
Rating: 93%, 3 votes
got same problem, but every wash now. Inlet and outlet to pump clear.No loose wires to pump, and pump turning freely.
Suspect programme is sending a signal to pump to start, and somehow pump not responding, leaving the drum full of water and after a time frame set by programme, drum still full of water and CLEAN pump light displaying, as it thinks pump clogged when it isn`t.
Was thinking of attaching a meter to pump wiring, and looking to see if pump energised at the end of a wash.This would suggest?? programmer working at least?
Know very little about washing machines, but have deduced this from logic, albeit possibly flawed.

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Solution #3

posted on Apr 25, 2009
Very Helpful)

dizzylizzy08

Rank: Apprentice 
Rating: 100%, 1 votes
i have a whirpool washing machine and the red light keeps coming on for clean pump but i cant find the pump it is not on the front of the washing machine
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Solution #4

posted on Apr 01, 2009
Very Helpful)

Irish_Wolf

Rank: Apprentice 
Rating: 98%, 20 votes
It works only when you use the litre of water to reset the pump electronics. Without doing this part it will persist.

Just did it and it worked for me.

Hope this helps.
Comments:

Apr 02, 2009

- OK, I posted before that the usual and then litre of water to reset. But after a couple of hours the clean pump light went back on.

So decided to open the unit up and now know what to do. Not any big job, I promise. Here is step by step:

1) Turn off the water valve going to the machine
2) Unplug it from the wall
3) Make sure you leave the water to cool down for a while if stil hot.
4) Once you are sure of above is done, move the machine to some where where you will be able to tip it forward to its front face down and the water can drain out without making your kitchen into a swamp!
5) Open the filter to let the water out
6) Now lay it onto the ground face down (maybe use old pilows to spare any possible damage under it)
7) When you look in the base, it will have a black rubber tube going from the base of the wash drum to the filter. It is held on by metal fixing clasps.
8) Take the one off at the drum by squeezing it with either your fingers or gently by a large pliers.
9) Once removed there will be a ping pong ball in the rubber tube, leave it and clear everything else.
10) Clear the hole from the drum of any blockage.
11) Check the tube to make sure it flows clear by pouring water through it and seeing if it runs out of filter (as it should still be open from earlier).
12) If not do the same clearance to the filter end of the rubber tube.
13) BE SURE AND REATTACH THIS RUBBER TUBE FIRMLY AND CAREFULLY. AS IF YOU DONT WATER WILL GO EVERYWHERE.
14) Put the machine up right back into position reattaching the water pipe (and turning water back on) and drain pipe.
15) Pour liter or so of water into the washing powder opening and plug in once you are sure all pipes are correctly back.
16) Now try it and it should be ok. If not you will need a technician.
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Solution #5

posted on Jan 18, 2009
Very Helpful)

Adund

Rank: Apprentice 
Rating: 98%, 10 votes
This is from the Whirlpool user manual for the AWO\R 4205 - it tried it and it worked well, found a hair grip and some stones in mine!

We recommend that you check and clean the filter
regularly, at least two or three times a year.
Especially:
.
If the appliance is not draining properly or if it fails to
perform spin cycles.
. If the pump is blocked by a foreign body (e.g. buttons,
coins or safety pins).
IMPORTANT: make sure the water has cooled
before draining the appliance.
1.
Stop the appliance and unplug it.
2. Remove the plinth by using the separator of the
detergent dispenser (fig. .A.).
3. Place a container beneath it.
4. Open the filter but do not remove it completely.
Slowly turn the filter counterclockwise (fig. .B.) until
the water begins to drain out.
5. Wait until all the water has drained.
6. Now unscrew the filter completely and remove it.
7. Clean the filter and the filter chamber.
8. Check that the pump rotor moves freely.
9. Re-insert the filter and screw it in clockwise as far as it
will go.
10. Pour about 1 litre of water into the detergent drawer
to reactivate the .Eco system.. Check that the filter is
inserted properly and securely.
11. Reinstall the plinth.
12. Plug in the appliance again.
13. Select a programme and start it.

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Solution #6

posted on Dec 09, 2008
Very Helpful)

codfish124

Rank: Wiz 
Rating: 90%, 30 votes
there is a access panel on the lower right front that will help you get to the pump just unscrew it and clean out the filter i will warn you if it is full of water your going to want to have a lot of towels to pick up the water
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Solution #7

posted on Dec 19, 2009
Not Rated)

barty1964

Rank: Apprentice 
Rating: 0%, 0 votes
great , got it sorted
I found the problem to be a small container on the front of the drum with a black hose coming from it, held in by two small trox screw full of detergent not allowing water out of it which was telling the machine had not emptied the waste water. bit of a pain to get to. need to pull out machine to removed lid and front panel
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Solution #8

posted on Jul 23, 2009
Not Rated)

Lex Luther

Rank: Apprentice 
Rating: 0%, 0 votes
Had the same problem. Solution from "Irish_Wolf" helped. I found small sock by the Pink Pong Ball.....
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Solution #9

posted on Jun 24, 2009
Not Rated)

davidsoto

Rank: Apprentice 
Rating: 0%, 0 votes
I have whrilpoll AWO/R 4205, IS HARD TO ROTATE, HOW CAN I HELP TO FREE , TO MAKE EASY TO ROTATE O CIRCLE THE COINTANER WHERE WE PUT THE CLOTHES,
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Solution #10

posted on Jun 24, 2009
Not Rated)

bmijat

Rank: Apprentice 
Rating: 0%, 0 votes
I agree! This bloody machine seems to have same problem! Mine is about year and 2 months old! Will never buy whirlpool again! Will try instructions on this site and will let you know how I go.. Not sure how will I go with tipping machine down??!! 
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Solution #11

posted on Oct 08, 2008
Not Rated)

renars

Rank: Apprentice 
Rating: 0%, 0 votes
How can I clean pump?
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18 Other Users Have The Same Problem - Continued

Comment by lindsk, posted on Dec 28, 2008

we have a whirlpool AWM049 and the red light comes on at the end of the wash, leaving us with soaking washing and we can't drain it. Anybody got any ideas? We have cleaned the pump but still the light stays on - please help

Comment by Guest, posted on Dec 04, 2008

our whirlpool washing machine keeps stopping mid cycle and displaying the red 'clean pump' sign, what do we do?

Comment by Guest, posted on Nov 01, 2008

where is this bloody pump

Comment by Guest, posted on Oct 19, 2008

i cant even find the pump to clean it!

Comment by palltall, posted on Oct 08, 2008

We also have a Whirlpool 6th sense, and the ` clean pump' light comes on about every 10 washes, I take the pump out, and it is hardly dirty at all. Only very slight deposits. So a bit strange, and a nuisance.
Paul 

Comment by renars, posted on Oct 08, 2008

How can I clean that pump?

Comment by melsue58, posted on Sep 27, 2008

can you tell me were the pump is

Comment by supaflyy, posted on Aug 29, 2008

I have a the same problem, and find it ridiculous the machine is not even 6 months old!! can someone tell me how/where to even acsess this pump

Comment by Guest, posted on Aug 27, 2008

Yep, here's another one with the same problem!!

Comment by Guest, posted on Jul 09, 2008

Just got this for the first time and I started to search for an answer and got this forum. Mystified.

Comment by Guest, posted on Jul 02, 2008

how can i clean the pump?

Comment by Guest, posted on Jun 29, 2008

clean pump flashing how do I inspect the pump on my whirlpool wsher

Comment by palltall, posted on Jun 29, 2008

I also have a Whirlpool front loader.
Same happens to us, clean pump light  comes on, and I clean it, but nothing is wrong, it is not clogged at all.  Very strange.
Love to hear an explanation

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