Question about HP PSC 1350 All-In-One Thermal Printer

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Will not print, shows error

The "E"(error) is on and it says "check print cartridges" I looked in the book and removed the cartridges one at a time and cleaned them as it recommended but no good. I also checked for any paper jam. Any other suggestions?

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One cartrige is broken replace it with a new one..

Posted on Sep 24, 2009


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The error code you have 1401 shows 'There is no print head installed' With the printer turned off and unplugged: Remove the printer cartridges. Check to make sure the contact points are clean and do not have something covering them. Look inside the printer and check the cartridge bay for any debris or dust blocking the connection. If anything is found clean gently with a q-tip or cloth. Do not touch the contacts with your fingers. Reinsert the cartridge and power on the printer. If the same error code displays return the print cartridges for a replacement as they may be defective. Most cartridges have a chip on them that communicates with the printer. If the chip is missing, damaged it will not work. As always only use manufacturer recommend cartridges.

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Pop up keeps telling me that I have to insert print heads???? new ink cartridges and still tells me about no print heads. Can I fix it or chuck it? Thanks, Dave.

The print heads are located right underneith the ink cartridges. there is usually a plastic flip down lever that you snap open and reveals the print heads. They look like little bottles with sponge tops on them. They are about 1/3 the size of the ink cartridges. They remove easily. Most of the time when the printer starts showing messages about the print heads, it means that ink has leaked out in that area. Its easy to fix that problem.

Turn off the printer and press and hold the power button for sixty seconds, then Remove the ink cartridges, snap open the plastic piece to show the print heads and then take a link free cloth or paper towel and soak up any visible ink. Then remove the print heads and look for metal connectors on back like the ink cartridges have and use a wet qtip to remove any ink that has dried or hardened there. After you have cleaned and removed and visible ink, try putting them back in and install the ink cartridges. then plug it back in and turn it on to see if the error is gone. If not, you can replace the print heads but I am unsure of the price of replacements? They might cost as much as a new printer depending on the price of your model?

Is it possible that someone has removed your print heads?

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Check to see if ink are smeared on the holder where the contact panel with the catridge.

I use the klennex with a few drops of water to dampen and clean off those contact on the holder and my printer work again.
The refill ink work very well if you let it sit 24 hrs. Then before you print anything, you should run aligned the catridges a couple times then run clean catridges a couple times.
Print the test page to see how it's look and way you go.
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To reset the error code, disconnect the power cord from the wall. Also remove the power brick from the back of the printer for 60 seconds. Then connect everything again.

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The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
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  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
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      2. Reinsert the color cartridge into the carriage and close the blue latch.
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    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
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      3. Clean the black or photo cartridge contacts.
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      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
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    3. Turn the printer back on by pressing the On button.
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    No text

    Check that your black ink cartridge has ink inside, eventually try a new cartridge , as ink may have dried up in old cartridge.
    If you use a new cartridge ensure you removed cellotape from cartrige.
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    In this case do nozzle check / head cleaning in printer tools a couple of times.
    If problem persist you may need to check and clean printer's head with cotton and solvent.


    Mar 20, 2008 | Computers & Internet

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