Question about Fantom Titanium II (TFD500C16) 500 GB USB Hard Drive

4 Answers

Drive Being Recognized as Removable Disk

I've had this drive for a couple of weeks and it had worked fine. I (gently) moved the drive and the computer to a different location in the house. All of a sudden the drive is only being recognized as "Sunplus USB2SATA Bridge Device" which is a removable disk. I can't access any data. This happens when the drive is connected to a desktop computer running XP and a laptop running Vista. Is there any fix or is the data lost?

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  • rokketz Dec 17, 2007

    Thanks, but I'd tried that many, many, many times already before I posted here in desperation.

  • Dragondeath Mar 05, 2008

    I am having the same problem, but I have a brand new 1TB HDD, and I have a vista laptop.

  • Anonymous Jul 09, 2008

    Me too

  • Anonymous Jul 19, 2008

    Same issue with my 500 GB TFD500U16. A little more description is that my PC is detecting the power when turning on the drive and the HDD itself is spinning up. Also the Blue light that normally indicates HDD activity by turning Red no longer shows activity but just stays Blue. This indicates that the data side of the HDD is not seated properly. Since mine is out of Warranty I took it apart and found this to be the exact case.

    ! ! ! ! Please perform this at your own risk ! ! ! ! Especially if you warranty is still in effect! ! ! By loosening the HDD mounting screws inside that will allow the connection to seat properly and data to be seen.

  • aijiqpay Aug 11, 2008

    I have the same problem. But realised that if you connect your portable hard drive to the back USB ports, all works well. Computer reads it as hard drive.



    It only reads it as the SATA thingy if you connect at the front USB Ports.

    Not sure why and how to solve this issue. Perhaps the back USB ports are more "authentic" in a sense that it is connected to motherboard directly



  • Anonymous Aug 30, 2008

    same problem with TOSHIBA PX1349e-3g50 / 500GB USB 2.0



    kanker kanker kanker

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Same issue with my 500 GB TFD500U16. A little more description is that my PC is detecting the power when turning on the drive and the HDD itself is spinning up. Also the Blue light that normally indicates HDD activity by turning Red no longer shows activity but just stays Blue. This indicates that the data side of the HDD is not seated properly. Since mine is out of Warranty, I took it apart and found this to be the exact case.
! ! ! ! Please perform this at your own risk ! ! ! ! Especially if your warranty is still in effect! ! ! By loosening the HDD mounting screws inside that will allow the connection to seat properly and data to be seen.

Posted on Jul 19, 2008

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You can go to the device manager, remove the sunplus from it, and reconnect your harddrive, then it should download the right drivers

Posted on Dec 16, 2007

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Tried this solution and it does not work for me. thanks for the help though.

Posted on Apr 13, 2008

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My hard drive 500gb fell from 3 feet stopped working i tried everything nothing worked so i banged it once while the light was blue and connected to my pc suddenly light turned red and got recognized. it was placed flat down blue light and the bottom right side when i picked it up to put it side ways it stoped working so i suggest try placing it with blue light at the bottom right side hope this helps

Posted on Mar 23, 2010

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