Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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Freezer is not staying cold. The freezer is on but its not staying cold enough to keep the food frozen. The Ice maker switch is turned on but ice is still melting. Turned the control to coldest but still no difference.

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Sounds like the evap. fan motor is not turning. What is the freezer temp. have you measured it ? What about the fresh food section, (fridge compartment).

Anyway, try this. Hold the door switch in the closed position with the freezer door ajar and see/listen for the fan coming on. If you can't be sure, the best way to do this is to first turn the thermostat all the way to the "off" postion, and with the freezer door ajar and holding the door sw. closed (pushed in). turn the thermostat back on. (you may need to turn off then back on first if your arms aren't long enough) You should hear the fan motor start.

NOTE; you may hear the compressor overload "click" off if trying to start it right after shutting down, this is normal (under short cycles or manual restarts). You may also hear the condensor fan motor run (under the fridge by compressor) this too is normal. try to indentify the freezer fan (evaporater fan motor) running or not.

good luck.

Posted on Sep 26, 2009

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Replacement parts can be purchased at any of the following web sites:

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Before going to buy any parts directly.
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