The most common cause of this problem is a faulty design of the detergent tray, the conditioner works on a syphon system after you feel it up a little bit water is added to it to make the syphon action, either the little wholes above the soap tray are blocked or the soap tray may need cleaning
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Your soap tray and/or inlet is probably blocked with undissolved powder. Remove the tray and clean it. Also clean the inlet tube from the tray into the washing machine with hot water.
I, personally don't like soap powder and use a liquid or tablets because washers nowadays tend to use cold water only so doesn't fully dissolve the powder. Also the outlet to drain gets blocked along with the underground pipe to the mains sewage.
Hi Sheena from retired Englishman in SW France @ 21:51 Sun evening (nothing on TV!)
Sorry if this seems a silly question/answer but have you removed the dispenser completely and ensured that it is not blocked anywhere, especially the conditioner/softener drawer area? Normally the pre-wash and wash powders sit in open ended trays to drop straight into the drum but the conditioner does not. It is not allowed out until the right time- it has to be flushed/siphoned out by the water feed. A common problem is that the tube/pipe which is in this tray down which it siphons is blocked- possible by a mix of powder and conditioner. It is easy to accidentally let the powder spill into it when filling.
My advice is to pull the drawer completely out and give it a good clean out, especially the conditioner bit!
Dispensers are removed either by pulling almost all of the way out then 1) pressing down on the lip at the rear to clear or 2) releasing the clip underneath the dispenser or 3) by lifting upwards just as you are pulling it out, whichever is the way for your machine.
Hope this cures the leaking!
Best of luck,
The Solution: Top up the softener tray with extra water so that it is up to the 'max level' mark.
The softener tray works by a siphon action. Thus, the reason the tray does not empty is that not enough water is added by
the machine during the softening cycle, so that the machine does not
completely fill the softening tray; only when the softening tray is
filled beyond the 'max' mark does the siphon action works. A partially
filled tray will never empty - it's impossible due to the siphon.
The reason that not enough water is added to the tray during the
softening action is that the water inlet of the machine is partial
blocked (you can try to fix that) but it is simpler to just added more
water to the conditioner tray.
Thus, the easiest way to ensure that the softener tray empties every
time (after adding the softener to the softener tray of course) is to
top up the softener tray with extra water, top it up to the 'max level'
line (keep a bottle of water by the machine). That way, even if only a
little water is added to the softener tray during the softening cycle
by the machine it is enough to trigger the siphon action and the tray
Works for me every time, and no need to remove any parts - I used to
take the tray out, clean it, scrub the outlet holes that fill the tray
etc, but they used to gum up again quite quickly!
I would check the inlet hose from the bottom of the soap dispenser where it goes into the drum for a soap blockage.
undesolved powder can build up here and prevent the water entering the drum
You can access this hose by removing top cover.
the hose is on the left side front.
This should solve your problem.
Please leave feed back.
The water going in to the dispenser is blocked by sludge.
Remove the dipenser tray.
Look up inside the tray hole, at the 'roof' of the tray hole, and there are four holes (square on my machine) where the water flows in - in the middle of the 'roof'. These will be blocked with sludge. Try to poke them clear with a nylon tie or plastic coated wire - should go in a few inches.
It worked for me.
Hotpoint WMA36 Washing machine
This video will show you how to keep your soap draw clear
and how to service the parts
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