Question about HP LaserJet 1012 Printer

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I have a problem with the roller just before the paper is printed out. Sometimes flakey pieces of the roller are chipped off and sent out along with the paper. Do you know how to fix this or where to purchase a new roller? Thanks so much, Dave Giles

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Doesn't sound like a roller ... it's probably the fuser film sleeve. google for a sleeve .... or a (refurbished) fuser unit. if you've never replaced a film, that is the better choice.

Posted on Oct 24, 2009


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Printer ran out of paper. Replaced it but still won't print.

Are there any error messages, or blinking trouble codes? The last piece of paper will sometimes jam or go in skewed, so perhaps it has a small piece of paper in the rollers.

Mar 24, 2016 | Epson Workforce 520 Printer

1 Answer

I have a konica 2400 w magic color. error message paper jam when no paper jam

Hi Camru, I wondering if the jam light is on at power up before data is sent to your machine or if it occurs after a print job is sent to it?

If it is on constant ie before a print is sent to it, then we have a sensor or paper detect switch activated. If this is the case then it can be a piece of paper or a remaining fragment of paper holding down the switch or the switch arm itself is broken or its corresponding light sencing photocell is covered in toner/dust.

In Printers there are a number of these sensors in the paper path, generally we have one that detects paper at cassette and bypass position, another at registration roller another at fuser exit, the machine monitiors these switchs for activation to tell if a jam is present. These switchs are tiny plastic arms that get pushed down when paper passes them which in turn blocks the photocell sencing light. One normally finds fragments of paper sticking the arm down, or the arm broken, most of the time the printer also tells us jam position so we know which switch it is seeing a jam condition at. Check the switch operation by looking for them, and ensuring the arm is moving freely.

The other possibility is the machine with no data present shows no error but a error occurs when a print job is sent to it. If this is the case it is caused usally by incorrect paper size settings in printer paper size menu or the printer drivers paper size settings on installed driver in printers under control panel of computer, It can also be caused if the paper is feeding multi sheets from cassete due to dirty rubber rollers in printer itself or not picking paper from tray at all as the feed roller is slipping on paper in tray due to losing its grippyness.

I clean feed rollers with water, just slightly damp rag and rub the rubber surface of the feed roller, sometimes they are so worn they need replacing, I will post a pic for you and also here is the service manual of a machine pretty much the same as yours.

This is another uses post on how he fixed his, please note this will be the same as yours only if jam only occurs after data is sent to your machine.




Feb 03, 2012 | Office Equipment & Supplies

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Everytime I send something to print the printer starts normally, it grabs the paper to start printing but then the paper never moves again. It sounds as though the document is actually printing but theres...

I don't know what printer you have, but this applies to all printers. The first paragraph is just for inkjets. The the whole is related to laser printers.

85% of paper jams are caused by worn rollers. The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease.

Metal Tab Separation- Pull out your paper tray and examine either end where the paper sits in. If any of the corners are held down by metal tabs, this is your paper feed system. Chances are, you only have one rubber roller or one set of rollers arranged along side of each other. Reach in where the tray goes and feel up. You should feel some rollers. They might be completely round, or they might be shaped like a half moon. Clean whichever part of them you can with the solution, and this should stop your paper jams. It might be necessary to turn them, but don't force them if they don't move freely.

Pickup Roller and Separation Pad-

If your printer uses this paper feed system, you should see a small piece of flat or slightly curved rubber or cork. It would be towards the end of the paper tray, or deep inside the paper loading cavity on top loaders. This 'separation pad' rubs against the paper feed roller, so if you find the pad, you've found the roller. Clean it and your jams should stop.

Three Roller Paper Separation System- Pull your paper tray out, and look for a roller on either end of it. If you find one, clean it. Then look inside the printer where that roller would rest with the paper tray inserted. You'll find another paper roller there. Clean this one also. Finally, look further back or closer to the front of your printer (depending on which way your paper feeds) to find another roller or set of rollers. Clean all of these, and your paper jams will go away

Jul 15, 2011 | Office Equipment & Supplies

2 Answers

When I hook up my printer (ether USB or wireless) the printer immediately prints one blank page and jams halfway through the 2nd. There is nothing on either page, and there are no print jobs in the queue...

You will need to either clean the pickup rollers , or order a service kit to replace them, if not the rollers then it will be a blockage along the paper path, try pushing some nice thick paper along the print path from various positions to see if you can clear it.

Jun 04, 2011 | Brother HL 2270DW Laser Printer

1 Answer

Printer keeps saying it's jammed when there is no paper in it. Printer is a lexmark x7675. Which screws do i need to unscrew?

Look at the rollers and near the print cartridges that stay open when the paper isn't moving along..that compress or lift as the paper is fed. Did you overload the paper tray? sometimes that forces the tab open way deep. A flashlight and plastic fork is all you should need. If it was used alot the hear could have bent a piece of plastic but that gets into the corner cases

Here's the user's manual but not sure if it will help but screws should NOT be the issue , most all of these problems are related to plastic or residue sticking the switch open so it thinks the paper is inside...check print cartridges...could be a scrap of a piece

Mar 14, 2011 | Office Equipment & Supplies

1 Answer

My hp photosmart c7250 will not clear printing jam. after reseting, the rollers keep running until it times out then displays a print jam.

Sounds more like an out of paper response rather than a jamb. Make sure the pickup roller can actually catch the paper. Use a polymit to roughen the rollers slightly in the slot where the paper is contained. If you take the paper out and look down the slide that holds the paper you will see two or sometimes 3 rollers They can become shiny and fail to grab the paper. Make sure you use proper printing paper and not photocopy paper as this is the stuff that has resinous coating that causes rollers to become shiny.

To also ensure that there is not a tiny piece of paper covering the detection eye for paper jamb use a piece of stiff card and run it through the paper path with a little assistance from you pushing it while the roller turns. This will often remove any tiny bits of paper or waxy substance from the eye.

Please rate my help++++Thyanks for using FIXYA

May 09, 2010 | HP Photosmart C7250 All-In-One Thermal...

1 Answer

Printer takes crookedly paperand print out is not straight

Their could be a piece of paper in the paper path. I would take a flashlight and see if you can find any ripped pieces of paper. You should also clean the feed rollers with a soft cloth and a little alcohol. Please turn off the printer before you clean the rollers. Also, make sure the cartridge moves freely along the carriage.

Aug 16, 2009 | Canon PIXMA MP210 Photo All-In-One Printer

2 Answers

Information on how to use rear feed

1. Prepare your doc/file for printing.
2. Insert card stock with narrow side of stock in slot in back of printer until it hits rollers and stops. Don't force in any card stock thicker than max. rated.
3. Change printer setup to feed from rear.
4. Print.

Depending on what software you print from, you may need to change this each time you print if you intend to keep printing from that "tray."

Mar 09, 2009 | HP Deskjet 1120c InkJet Printer

1 Answer

1320n marks along left side of paper

repetitive defects are caused by either a ding on the drum in the toner, a scratch or dirty transfer roller, or scratched or dirty heat roller in the fuser, Last but not least is dirty exit roller. the first step to any print quality defect is to cahnge the toner cartridge. Good Luck!

Aug 04, 2008 | HP LaserJet 1320 Printer

1 Answer


Hi. Your printer may be in a need of basic service to clear up the jamming problem. The printer has comfiguration settings. If the configuration settings are correct, then there is no need to worry - just a basic service to the rear pressure rollers and front pressure rollers. Sometimes when the printer prints for a long time over months, then there is quite a lot of build-in paper pieces inside the platten assembly. Either if it jams, often there is sometimes piece of paper stuck below the platten assembly or in between the pressure rollers...

Jun 11, 2008 | OKI MICROLINE 5521 Matrix Printer

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