Question about HP Officejet Pro L7780 All-In-One InkJet Printer

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When I try to scan a document via the HP solution center I get the error message" The scan cannot be performed because another program or computer is using the networked device" How do I fix?

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I had the same problem with my HP OfficeJet 6310x and Solution Center, running Windows XP and Windows Firewall.

First, yes, turning off the firewall completely does work (at least for me) if you want an immediate (however temporary) fix. But if you don't want to remain unprotected or have to keep turning it on/off just to use your scanner, you can go into the settings to create exceptions for your printer. Here are the steps that worked for me:

First download and run the Fix Scan Utility as described in "Solutions Six" on HP's page: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00654095&lc=en&cc=be&lang=nl&rule=38930&dlc=nl&product=1120043

For me, the above solution got rid of the "scan cannot be performed..." message window, however when I tried to scan, I would get a the "Server Busy" message window asking to "Switch to" or "Retry."

Next, go into Windows Firewall to add and/or make sure the scanning program is checked as an exception:

Go to Control Panel and open Windows Security Center.

Click to open Windows Firewall and go to the Exceptions tab.

Check the programs you are using if they aren't checked already. The one specific to scanning is hpqscnvw.exe. Press OK.

The second step is adding the networked printer as an exception:

While still in the Windows Firewall settings,

Select Advanced tab.

Under Network Connection Settings find and select "Local Area Connection" and click Settings...

Under Services, the simple thing to do select and check Web Server(HTTP) and click Edit. (alternatively you could Add and create a new service)

Now under Service Settings you want to enter the location of your network printer/scanner. You'll need the IP address or the Host name. I recommend entering the Host Name especially if your printer is acquiring its IP dynamically. You can find the IP and Host name several ways. The easiest low-tech way is to physically go to your printer/scanner, press the Setup button until you get to network settings, press Ok, and then print them out.

Click Ok after you've entered this and you're done.

The changes should be immediate and not require closing Solution Center or a restart.

Posted on Nov 20, 2009

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Try restarting your OS and power cycling your scanner then try again

Posted on Sep 24, 2009

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1 Answer

Pls help with scanning a document then emailing it. When I place the paper on the scanner, press scan to pc, it scans then displays the message "Scan error. Try scan from computer or see...


you can scan from the computer using hp solution center.look for it's icon on the desktop or on the laptop.double-click on that and it will give you scan options.you scan photos or documents using that program.

if you installed the software cd that came with the printer then you should be able to use solution center

May 26, 2011 | HP PhotoSmart C4480 All-in-One Printer ...

1 Answer

Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

Jun 27, 2009 | HP Photosmart 2575 All-In-One Printer,...

2 Answers

Scan to computer


perform your scan operation via your PC's start>programs>HP>solution center rather than the printer console

Jan 30, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Scan problem with HP Officejet J5700: When I press scan the screen shows "No scan options, refer to device documentation for troubleshooting"


This particular error message is in regards with the software of the printer. Its either your printer is not communicating with the computer software for scanning or your firewall is blocking the software. But before we proceed with any troubleshooting steps why don't you check if you have hp solution center or hp director in your computer. If you have any of this two softwares try to scan usig it. If it will have an error message try to send any feedbacks

Nov 28, 2008 | HP Office Equipment & Supplies

1 Answer

Scannning photo


I hope you get this message when you are trying to scan fom the All-In-One stand alone machine itself and windows operating system...?

If then follw these steps mentioned bellow:
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center/HP Director) Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

Sep 28, 2008 | HP Officejet 4355 All-In-One InkJet...

3 Answers

No Scan Options for HP Oficejet 6310


This is a resolution for "NO SCAN OPTIONS" in the front panel screen of the All-In-One Only:

If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution (if not got to Start> All Programs> HP> HP Solution Center) Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.

Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup

Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer

Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

Good Luck

Sep 03, 2008 | HP OfficeJet 6310 All-in-One Printer...

2 Answers

Cannot scan via 5610 because the screen message refers to microsoft word


Hi,

If you are trying to scan a document, and the settings that you have on the HP SOlution Center Installed in your computer uses the Microsoft Word as SCAN TO, you cant use it since your Microsoft Word Office is not yet setup. You may try using the WOrd Pad instead. Or, you can use the .pdf to scan a document. Just open the SOlution Center on your computer, and try to go to click on Scan Documents- the window will pop-up and change some settings there.

Thank you so much.

adonscott

Jul 22, 2008 | HP Officejet 5610 All-In-One InkJet...

3 Answers

Can not scan to computer


hi,

below are the steps that i want you to follow. The "NO SCAN OPTIONS" refer to the absence of options when you try to scan using the printer button your printer. However, if you are going to scan from the SOlution center installed in your computer, it will scan without any problem.

Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
  1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
    • On the Windows desktop, double-click the HP Solution Center icon.
    • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
    If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
  2. Click Settings .
  3. Click Scan Settings and Preferences .
  4. Click Scan to... Setup .
  5. Click the Destination List tab.
    NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.
  6. If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
  7. Click each program to include on the Scan To list.
  8. Click the Add arrow.
  9. Click OK .
  10. Scan a document using the Scan To button on the front panel.
  11. If the scan fails, try to scan using the HP Solution Center Scan button. If the scan still fails, please let me know.

Thank you so much.


adonscott

Jun 02, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

4 Answers

Cardridge problem for my 5610v


try with another cartridge, maybe you have a faulty one.

try cleaning the connectors on both printer and ink cartridge.

Nov 21, 2007 | HP Officejet 5610 All-In-One InkJet...

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