Question about HP Scanjet 3400c Flatbed Scanner
This issue goes deeper then just a reboot or scanning from the control panel. Yesterday the scanner work fine, today, the computer tells me under the device manager that its an "unknown" USB device. Uninstalling and re-installing the software/drivers doesn't resolve the issue. I'm to the point where I am going to try to install the software/drivers on a different PC and if it has the same error, I'll write a nasty letter to HP and toss the scanner. Things break over time, but this is crazy. A scanner shouldn't work on a Tuesday and just stop being recognized on the computer on a Wednesday. Got to love Windows.
Thanks for any guidance in advance.
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Posted on Jan 02, 2017
SOURCE: ScanJet 5300c didn't work
Most likely the destination folder for the scanning is a shared folder with limited rights. As the administrator, reset the permissions for that folder or redirect the software to a common folder with read/write/creation etc... access.
Also, make sure you are using the HP provided drivers and not those from Microsoft.
Posted on Nov 24, 2008
Are you using the software from HP? It sucks. If the HP software is not working correctly, then Use the one provided my your operating system works great. Go your Control Panel, Printer and other Hardwares and click Scanners, make a shortcut to your task or start menu and Scan Away. For Faxes, etc. import in outlook or other email client, etc.
Posted on Feb 26, 2010
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