Question about Compaq (173907001) for ProLiant DL380 / ML350 / ML370 CPU Fan

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Proliant ML370T02 boot problem

What should I do when my ML370T02 is alerting on boot like this: Fan solution not sufficient
critical fan failure in Fan Zone CPU and Fan Zone I/0

I only got one procesor in Slot1 and one hotswap fan to cool it, Slot2 is empty and so is I/O slots but there are empty slots for hotswap fans and I only got one for the procesor so I'm unable to fill those slots.
The computer isn't booting at all and I'm unable to access BIOS

Need help.

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  • 64 Answers

Sounds like the CPU fan has gone bad and needs to be replaced

Posted on Sep 24, 2009

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The ProLiant DL380 G3 server requires that both primary and redundant fans exist in a specific configuration in order to perform optimally. Any deviation from the specified configuration will cause one of the above error messages to occur and the internal Health LED to illuminate. In a ProLiant DL380 G3 server without the redundant fan option, the server will shut down after the error message is displayed. In a server with the redundant fan option, the internal Health LED will illuminate and the appropriate error message regarding fan redundancy will be displayed. The purpose of this document is to detail the required configuration for both primary and redundant fans.
DETAILS Both primary and redundant fans in the ProLiant DL380 G3 server must be configured to meet specific requirements in order to avoid the error messages above and in some instances, subsequent shutdown of the server.
All primary fan locations (2, 4, 5, 6 and 7) must be populated with a fan before the redundant fan locations (1, 3, or 8) are populated. If a primary fan location is left unpopulated, the server will display one or more of the error messages shown above. In addition, the internal Health LED (the top LED on the front panel of the server) will display the status of the fans.
When the redundant fan option is used, all redundant fan locations must be populated. ProLiant servers do not support partial population of redundant fans. If any redundant fan location is populated without also populating all other redundant fan locations in the server, the fan system will not be fully redundant and one or more of the error messages above will be displayed.
Figure 1 below illustrates a ProLiant DL380 G3 server configured with all eight fans installed for fan redundancy. The server airflow is divided into three zones: processor, I/O and power supply. Shared fans 4 and 7 each provide airflow for two zones. If a shared fan fails, the failure is experienced in both zones.
Figure 1: ProLiant DL380 G3 server configured with all eight fans installed for fan redundancy
The internal Health LED (the top LED on the front panel of the server) indicates failed or missing components. The internal Health LED should be observed to determine the status of the fans as follows:
RED LED: A red LED indicates that the minimum fan requirements have not been met. Minimum fan requirements indicate that all primary fan slots must be populated with functioning fans.
  • If the 1611 fan "x" is not present (where "x" is the fan location) error message is displayed at POST and the internal Health LED is red , then a primary fan is missing.

  • If the 1611 fan "x" failure (where "x" is the fan location) error message is displayed at POST and the internal Health LED is red , then a primary fan has failed.
AMBER LED: An amber LED indicates that the minimum fan requirements have been met; however, requirements for redundant fan configuration have not been met. This means that all primary fan slots are populated with functioning fans, but at least one redundant fan has either failed or is missing.
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