Question about Philips VOIP3212 IP Wireless Phone

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Phone not picking up contacts

We have Phillips voip321 twin set - After turning off the computer and turning on again I keep having to reinstall again to get the phone to pick up the contacts - otherwise says - 'contacts unavailable' on phone. Computer shows everything working fine - but phone not so. Once reinstalled works fine - how can we fix this?? Thanks

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  • bazza123 Jan 03, 2008

    "contacts unavailable".reinstalled all software.check all physical connections. Still "unavailable"

  • emilyallan1 Mar 19, 2009

    'Please upgrade your operating system' is what i get whenever i click on the Voip desktop logo, and when i go on the phone it says contacts unavailable

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Remove the batteries from the handset for at least 1/2 minute and reinstall them bach. This should work The contacts will show up again on tehe handset.

Posted on Mar 14, 2009

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Put both Skype & VOIP321 driver into Windows XP SP2 mode.

Posted on Jul 31, 2012

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I have had this problem for 12mts and I finally installed the oldest version of skype and the latest Phillips driver for XP and I still got the Drivers Unavailable. Had a brain wave I removed the battery from the hand piece and put it back in and hey presto it all works again. Worked even when I updated the Skype version. Hope this helps

Posted on Aug 04, 2010

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I had the same problem: phone not working with Skype and Contacts Unavailable
This worked for me and I hope it will work for the rest of you
1. Throw CD, you received with the phone, in the garbage can
2. Uninstall VOIP321 software and disconnect phone from the computer
3. Go to Philips website and download VOIP321 dreiver for your version of the window. Double click on desktop icon to start driver. When it asks you to connect phone to the computer, do so, and if "Another Program Wants to Use Skype" allow it, and PRESTO, after that everything worked for me.
Aparently , this was the problem: phone driver supplied on CD was compatible only with Skype version supplied on the same CD and it may work for the first time, but if you open Skype-Tools-Options-Advanced and if box is checked for "When New Skype Version is Available Automatically Downloadi it" and as soon as you go on internet, Skype would upgrade to newer version and phone would quit working. Obviously phone driver on Philips website is upgraded for newer Skype versions.
If you continue Tools-Options-Advanced-Manage other programs' access to Skype, there should be in the box : VOIP321.exe allowed to use Skype
I did not do any other setting changes




http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=AU&slg=ENG&cat=INTERNET_TELEPHONY_DEVICES_CA&sct=CORDED_INTERNET_PHONES_SU&session=20070223084711_60.242.222.164&grp=PHONES_GR&ctn=VOIP3211S/79&mid=Link_Software&hlt=Link_Software

Posted on May 03, 2008

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The VOIP321 from Phillips does NOT connect to your wireless router. It requires to be plugged into a USB port on a WINDOWS ONLY desktop computer, which needs to be left on/logged-in with Skype running to send and receive calls. It wont work with Vista either.
Additionally Since Skype Version 3.8.0.188 (Release date: November 19, 2008) and all later versions (including Skype 4 Betas) the software Phillips supply no longer works with Skype and the VOIP321 phone. The latest VOIP321 <a href="http://tinyurl.com/6b2xrp" rel="nofollow">driver from their website</a> suffers the same issue, even though it states "The VOIP321 USB Phone Driver V 3.8.3 which can be downloaded from Philips web site is compatible with Skype software version from V2.0.0.x until V3.8.0.x". This is plainly no longer correct with the latest stable release of Skype, V3.8.0.188.
Skype developers are <a href="https://developer.skype.com/jira/browse/SPA-599" rel="nofollow">unable to do anything about it</a> and Phillips wont update their driver (Quote "... no more development/fixes are being incorporated into the VOIP321.EXE file"). Phillips would probably rather sell you a newer bit of hardware.
Don't waste your time on Phillips Skype phone devices, as their driver support is lacking when Skype is updated, so you buy a product for a few hundred dollars and it becomes useless 12 months later.
Another reason to not purchase the Phillips Skype phones is that it is Windows Only. No Mac or Linux support or drivers offered.

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http://www.support.philips.com/support/html/index_us_en.html TRY HERE.RICHARDM69

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Hi zappawo, This is impossible with the Philips VOIP321. A design flaw. You have to live with it or buy another one, like the GE/Thomson GE21878. I bought the GE with this question in mind. The GE does take over the calls from the screen to the handset. As it should be.
Best regards, Fred
fred.altmann@gmail.com

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4 Answers

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Just got the phone myself. I can only offer the same advice I would give to any other usb related problem.

first, put the usb device in another usb port.
Then uninstall the software, then reboot and reinstall.
You sound like you know what you are doing so I am guessing you have already tried this. God luck with your search for the answer.

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I had the same problem, solved when I allowed the skype phone to access skype.

Cheers

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