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Assuming the player is charged. (For charging always connect directly to the computer, not through a reader or hub).
When buttons on the player do not react, reset the player:
Disconnect the player from the computer.
See that the HOLD button is not engaged.
Gently push the RESET button on the rear side: use a narrow pointed
object, like a paperclip.
Did synchronization of the songs in Windows Media Player fail ?
For transferring songs, check in Windows Media Player:
1. The player is detected in Windows Media Player 10 or higher.
2. Setup the Library / Add to Library: add the location of songs you want to transfer in the library.
3. Create Playlist; give the list a name and put songs in a playlist
4. Sync Playlist: transfer the list of songs onto the player and wait for the message until you're allowed to disconnect.
In order to have a succesful Transfer of songs from you computer to your mp3 player follow these Steps:
Insert the CD supplied with your product into the CD ROM drive of your PC.
Follow the on-screen instructions to complete the installation of Philips Device Manager and Philips Media Converter. The Philips Media Converter converts video clips and JPEG pictures into suitable formats for the player.
2/ Connect and charge:
Connect to PC: When you connect the player to the PC, it automatically charges.
Connect the supplied USB cable to the mini USB port at the bottom of the player, the other end to your PC.
Your player appears as a USB mass storage in Windows Explorer. You can organize files, transfer music and picture to your player during USB connection. Use Philips Media Converter to transfer video file. See Media Converter for details.
Click and highlight one or more songs to transfer between your player and your computer.
Use drag and drop actions to complete your transfer.
Tip : To transfer music CDs to the player use software such as Musicmatch Jukebox or Windows Media Player, rip (convert) the songs on your music CD into MP3/WMA files. Copy the files into the digital audio player via Windows Explorer. Free versions of these programs can be downloaded from the internet.
Also you can Transfer Video:
The Philips Media Converter converts video clips and JPEG pictures into suitable formats for the player. You can install the software from the supplied CD.
You may be looking at the library on your computer. In Centrale with the player connected, double click on the Mosaic player icon at the bottom of the list on the left of the screen. This brings up a contents list identical to that above(which is for the PC not the player)
Install Any USB drivers which are needed for your cable. Then connect your phone to the PC. Open Windows Media Player and click on the sync tab in Windows Media Player. Now on your phone hit MENU->Get It Now->Option 1 Music and Tones->6 Sync Music and the phone should show up under the devices in Windows Media Player. Now add the songs you want transfered to the sync side of Windows Media Player. Click Sync in Windows Media Player. and finally enjoy your music.
Are you unplugging it everytime you put a song in it? if you are then the harddrive in the player will stop working until the whole song is in the player. also it maybe the player has a backup flow that if you keep adding it erases one song at a time. some players do that. dont let the battery run dead either keep it at half way all batteries in players like that dont last long when the batteries is used all the way i hope i helped you out good luck on the player.