Only prints half way and doesn't grab paper right

Here are the steps:

1.Remove the power cable from the printer.
2.Remove the paper tray from the printer and leave the

paper tray door open.
3.Lightly moisten a lint-free cloth with water.
4.Use the moistened cloth to gently wipe clean the surface

of the roller.
5.Let the feed roller dry before plugging back the AC

power cord
6. Fan the paper to keep the sheets from sticking

together.
7.Place 15 - 20 sheets of paper into the paper tray
8.Insert the paper tray into the printer.
9. Make a print.

If issue persists, call 1.800.235.6325 for repair.