Question about Western Digital My Book Office Edition 1TB External USB 2.0 Hard Drive

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Case#092209-6689160 I need latest version of western digital external hard drive

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Posted on Jan 02, 2017

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SOURCE: External hard drive not recognized

I had a similar problem w/ a Western Digital My Book 500G. Initially it worked so I transferred a lot of files to it. Then I started having problems when booting my Gateway desktop which is about five years old. The computer would hang up during the boot cycle unless I disconnected the USB cable. I kept trying to force the computer to try to recognize the drive while booting up. Finally, the computer didn't recognize the external drive at all. The unit was still in warranty so WD replaced it but I lost all my files. The replacement seemed to work OK so I loaded it up w/ files but before long, I had the same problem and once again, lost all my data. This time the drive was out of warranty so all I had was a "paper weight." I figured I had nothing to lose by taking apart the unit (BTW, it is difficult to open it up). I was able to get the hard drive out and tried to install it as an internal drive on my computer but the serial cables didn't match - I may need to find some sort of adapter cable. Meantime, I bought another WD 500G in hopes of swapping out parts to at least get the data off the original hard drive. As I mentioned, the case is hard to open so I have not yet been able to open the new one - I don't want to end up damaging the case. Still working on it. I have a Dell laptop which is about two years old and the new WD 500G has had not problem on that computer. I bought a Seagate 750G external drive for the Gateway desktop and have the same problems WRT the computer hanging up during the boot cycle. I have to disconnect the USB cable while booting the computer and then reconnect it once the computer is up and running. Therefore, I have concluded that the problem lies w/ my computer. Both computers are using Windows XP.


Posted on May 12, 2008

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SOURCE: western digital hard drive 500gb

do u just wann wipe it out u meen ? then right clik on it in under my computer formatt it cheak quick box for that hard drive

Posted on Oct 06, 2008

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SOURCE: Format external hard drive to NFTS

Assuming you are running Windows XP or Vista, the easiest is through the Disk Manager.
Open the administrative tools from the Start menu and select Computer Management. Then select Disk Management in the console.
Now you can right-click the disk and select Format. Chose NTFS and wait for it to finish (which will take some time!).

Do realize that this will erase your data on the disk. If you do not want that, you need to use the CONVERT command from the command prompt. type CONVERT /? to find out about its usage.


Posted on Apr 04, 2009

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SOURCE: Western Digital External Hard Drive Won't Boot Up

Take it our of the external encasing and plug it in directly to your motherboard. This has worked for me in the past. I just had my second wd external harddrive crash so now I will do the same process all over again.

Posted on Nov 18, 2009

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SOURCE: the file or directory is corrupted and unreadable

So what is your question?

Posted on Dec 12, 2009

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Question about retreiving data from external hard drive.

There are no problems hooking a external hard drive to any computer. If you mean take the hard drive out of the external case and putting it inside of your computer with a SATA cable, you can do that to. If your worried that they are both Western Digital, there are no conflicts with that either.

Good Luck

Dec 07, 2013 | Western Digital Computers & Internet

2 Answers

I'm trying to install a Western Digital Serial ATA Hard Drive into the external hard drive enclosure. There are no instructions as to what cables need to be attached and to where

USB external hard drive cases are supplied with SATA and power connectors attached to the circuit board in the case. If you canot connect it to the SATA hard drive then you may have the wrong drive case, your case may be a IDE or SCSI type.

Jul 07, 2011 | NexxTech 1 Bay USB 2.0 External Drive...

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I can't find anywhere in the internet the buffer size of the Western Digital My Passport Essential WDBACY5000ABK - hard drive - 500 GB - SuperSpeed USB 2.0/3.0

I have looked myself and it does not appear that WD tell you what model number drive is installed in their External drive units. This is not a problem because the actual drive used is not the limiting factor.
Even USB 3.0 will be much slower than a directly connected drive.

If you really need to know, you could open the case and check up on the specs on the model you find inside.

You will possibly find, as in the case an external drive I have of another brand, that mounts a WD drive that it is a model that come out first about 2 years ago, and is now finding it's home in external cases.
Not that there is anything wrong with that. The very latest drives will be a bit faster use a bit less power, but be wasted in a USB enclosure.
That said, the two year old drive i mentioned has quite nice specs, and i would use it as a replacement drive in a laptop happily.

Feb 10, 2011 | Western Digital My Passport Essential...

1 Answer

Windows cannot recognize my western digital external hard drive. I am getting an error msg: "Windows cannot recognize this device". I need to retrieve my files! Help!

The device has suffered a major failure. If you're lucky it's in the electronics of the case so take it apart, extract the hard disk inside, put it in another external case (or directly inside a desktop) and access it this way. If even then the disk isn't recognized then the hard disk itself has died and all the data on it is lost.

Aug 23, 2010 | Western Digital External USB 2.0 80 GB...

1 Answer

I have a western digital ext hard drive-no power- new case needed

You might be able to purchase another case from
They have both 2.5 inch and 3.5 inch hard drive cases.

Mar 02, 2010 | Western Digital Computers & Internet

1 Answer

How do I completely reset my external hard drive

1. You need to check how much free disk space is available on your laptop.
2. You need to check what duplicated files you have on both the laptop and the external hard drive and which is the latest version.
3. You need to decide to move the latest versions of the data files from the external hard drive to the laptop. This automatically delete these from the external hard drive. The older versions on the external hard drive can be deleted.
4. Now you need to check how much data is stored on your external hard drive.
5. If the amount of data stored on the external hard drive exceeds the available disk space on the laptop, then you cannot copy these files to the laptop.
6. If you have sufficient disk space on the laptop you can copy the data from the external hard drive to the laptop. I suggest you make a folder to copy this data to it.
You can now delete all the data from the external hard drive or you can format the external hard drive to make a clean external hard drive.

Oct 01, 2009 | Western Digital WD Passport 250GB Portable...

1 Answer

I want to make an internal western digital 160GB drive from my imac g5 20" into an external drive and need to figure out what enclosure and cables i will need

You need the following

Please note the links are an example only.

Sep 02, 2009 | Western Digital Caviar WD1600 (1600YD) 160...

1 Answer

I have a western digital external hard drive and im using the getbackdata software to try and recover about a 160gb of data. eventually the blue light goes out on the hard drive and software...

Your hard drive might be failing. Or it is possible that GetBackData might have a bug. Have you tried the latest version of the software? Try a different software to see if that helps.There are even some freeware data recovery softward utilities out there. Google for them.

May 19, 2009 | Western Digital Passport 320GB External...

1 Answer

Western Digital External Hard Drive Won't Boot Up

Take it our of the external encasing and plug it in directly to your motherboard. This has worked for me in the past. I just had my second wd external harddrive crash so now I will do the same process all over again.

Jan 26, 2009 | Western Digital My Book Essential Edition...

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