Question about Western Digital My Book Office Edition 1TB External USB 2.0 Hard Drive
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Posted on Jan 02, 2017
I had a similar problem w/ a Western Digital My Book 500G. Initially it worked so I transferred a lot of files to it. Then I started having problems when booting my Gateway desktop which is about five years old. The computer would hang up during the boot cycle unless I disconnected the USB cable. I kept trying to force the computer to try to recognize the drive while booting up. Finally, the computer didn't recognize the external drive at all. The unit was still in warranty so WD replaced it but I lost all my files. The replacement seemed to work OK so I loaded it up w/ files but before long, I had the same problem and once again, lost all my data. This time the drive was out of warranty so all I had was a "paper weight." I figured I had nothing to lose by taking apart the unit (BTW, it is difficult to open it up). I was able to get the hard drive out and tried to install it as an internal drive on my computer but the serial cables didn't match - I may need to find some sort of adapter cable. Meantime, I bought another WD 500G in hopes of swapping out parts to at least get the data off the original hard drive. As I mentioned, the case is hard to open so I have not yet been able to open the new one - I don't want to end up damaging the case. Still working on it. I have a Dell laptop which is about two years old and the new WD 500G has had not problem on that computer. I bought a Seagate 750G external drive for the Gateway desktop and have the same problems WRT the computer hanging up during the boot cycle. I have to disconnect the USB cable while booting the computer and then reconnect it once the computer is up and running. Therefore, I have concluded that the problem lies w/ my computer. Both computers are using Windows XP.
Posted on May 12, 2008
Assuming you are running Windows XP or Vista, the easiest is through the Disk Manager.
Open the administrative tools from the Start menu and select Computer Management. Then select Disk Management in the console.
Now you can right-click the disk and select Format. Chose NTFS and wait for it to finish (which will take some time!).
Do realize that this will erase your data on the disk. If you do not want that, you need to use the CONVERT command from the command prompt. type CONVERT /? to find out about its usage.
Posted on Apr 04, 2009
Take it our of the external encasing and plug it in directly to your motherboard. This has worked for me in the past. I just had my second wd external harddrive crash so now I will do the same process all over again.
Posted on Nov 18, 2009
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