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Our copier continues to say toner is almost out after we have just installed a new tonner cartridge. We have confirmed that the drive assembly is turning. We have disassembled the toner hopper and even purchased new parts and re assembled hopper, checked scopper tabs to confirm they are in tact. Can we purchase a new tonner hopper already assembled? All I found were individual parts. Any other suggestions? Thanks

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  • lsnsmer Sep 25, 2009

    It is a Ricoh Aficio 200, I could not get the site to accept the model, it insisted on making it 2000 and it is not a 2000, but a 200. If you can give me any info, I woud be very grateful to you. Thanks, vera

  • lsnsmer Sep 25, 2009

    it is a Ricoh Aficio 200, I couldnot get the site to accept the model 200, it kept insisting on making it a 2000, but it is a 200.

  • lsnsmer Sep 28, 2009

    It is a Ricoh Aficio 200. I tried to enter that with my original request, however the site wouldnot accept it as a 200 it kept trying to make it a 2000, which it is not. Where is the toner motor located?

  • lsnsmer Nov 02, 2009

    Thank you for your help. We purchased a new drum unit and that seems to have fixed the problem. Our copier is working very well.

  • Anonymous May 11, 2010

    Sounds more like the toner motor problem to me, at this point, but please provide the model number

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Your pcu unit probably has bad gears on the paddle shaft. the paddle will not turn threfor no new toner is being add past the sensor. have you replaced the pcu?

Posted on Sep 26, 2009

  • paul nowicki Sep 28, 2009

    the toner motor is inside the machines and buts against the toner hopper when you slide it in. you need to remove the inside top cover where the papaer lands when it exits to see if the toner motor is turning. open the front door. remove the screws hold the inside panel on. tip the inside panel away from the face of the machine and pull up on the front edge of the paper exit inside panel. the panel pulls up and away. you can the close the front door and see if the toner bottle spins. if it does it is not your motor. the pcu could also be bad along with the toner motor or iocss board. could be time for a tech to look at it.

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What copier is, in order to be able to help you. It can be damaged the paddle roller of the develop unit.


Posted on Sep 25, 2009

  • Delfor Tomás Acosta Nov 01, 2009

    Can be damage the gears of the image unit, change...

    Or better it changes
    the image unit...




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1 Answer

I HAVE REPLACED TONER WITH THE CORRECT BROTHER TONER CARRTRIDGE AND THE MACHINE KEEPS TELLING ME TONER ERROR AND REINSTALL DRUM UNIT..HELP


Hi there,

Below are instructions that I have found from the internet. Hope that they will help.

  • Open the front cover of the printer.
  • Hold down the Go button for 4 seconds until all the LEDs light up. Then release the Go button
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    1.Remove the drum unit and toner cartridge. Wait 1 or 2 minutes.
    2.Replace the drum unit and toner cartridge into printer.
    3.The error message "Change Drum Soon/Drum end soon" will continue to appear if the drum counter was not reset when you replace the drum unit.
    4.To clear this error message, you need to reset the drum counter as instructed below.
    5.Make sure that the machine is turned on.

    For MFC users: To confirm you are installing a new drum, press 1. For DCP users To confirm you are installing a new drum, press the Up Arrow key

    7.When the LCD shows Accepted, close the front cover.
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    Resetting the drum unit will not improve print quality. It only resets your drum and allows you to continue to print. You decide when to replace the drum unit not the manufacturer!

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1 Answer

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The toner cartridge in this machine has a gear assembly that resetting the "toner empty" light, it is build in a way that after resetting the printer it "disabling" the gear, so no second reset is possible. If you install the new cartridge previously and took it out it already run the reset cycle and will not be able to reset the printer even if it full with toner. Some time the gear reset system will not reset even if it is new. If you reset the gear and the light comes back your cartridge is empty.
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You can purchase a new toner cartridge or a cheaper alternative is a re-manufactured toner cartridge.

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