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The C902 can't be unlocked via code or free software. However, if you look around your local area, you may be able to find a phone unlocking service. They've got the right equipment to unlock your phone, and isn't very expensive.
1. Battery power / Replace a new battery 2. Other than that you cannot handle the situation, kindly go to the service center and ask him to see there is any virus or software issue in your mobile.
Becca,
PUK and PIN are in the domain of the service provider,ie, Vodafon in your case. Please contact the Vodafon Helpline to get the PUK. Generally it is 00000000 (eight zeros) unless you have changed it.
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