Question about Canon PIXMA MX860 OFFICE AIO-2.5IN LCD 19.4X17.1X8.9IN All-In-One InkJet Printer

1 Answer

Tx Cancelled: Rx Fax Info Mismatch

Is it possible to send a fax manually and yet avoid this problem? Found 2 fax numbers from the same source but both returned this error report. My previous Brother Fax machine did not have any problem sending a fax to this problem number.

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  • Keith Hull
    Keith Hull Sep 25, 2009

    Have just resolved this problem myself. aknz

  • Keith Hull
    Keith Hull Dec 16, 2009

    Resolved this problem myself.



    I am using the FAX Manually. It is not connected through the computer at this stage.

    Follow this sequence using the printer menu on the printer panel:

    Menu > Settings > Device Settings > Fax Settings > Transmission Settings > Check RX fax info > Set to OFF position > OK
    Then go back to the FAX Window.

    ~~~~~~~~~

    Another possible problem is that the Fax Transmission Speed setting may be too fast for the receiving machine.

    To slow this down follow the same procedure as above to Transmission Settings > TX Start Speed > Set to 14400 bps instead of 33600 bps > OK.

    By doing both of these procedures, I was able to send the faxes without any problem.

    ~~~~~~~~~

    Regards
    aknz

  • fabulouslyfi
    fabulouslyfi Aug 01, 2012

    thanks so much for the solutions aknz. they worked perfectly. :)

  • fabulouslyfi
    fabulouslyfi Aug 01, 2012

    thanks aknz, worked perfectly. :)

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Can you tell me how you resolved it? Please Email me at:

PalpatineX@comcast.net

Posted on Dec 16, 2009

  • lmcdbt Feb 06, 2011

    Thank you so much AKNZ, worked perfectly. I tried both the 14400 bps

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(2) Service error codes
on.
- Logic board
#001 TX Document jam
#003 TX / RX Document is too long, or page time-over
#005 TX / RX Initial identification (T0 / T1) time-over
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##200 RX A carrier has not been detected for 5 seconds during image reception.
##201 TX / RX DCN has been received in a method other than the binary procedure.
##204 TX DTC has been received even when there is no sending data.
##220 TX / RX System error (main program hang-up)
##224 TX / RX An error has occurred in the procedure signal in G3 transmission.
##226 TX / RX The stack pointer has shifted from the RAM area.
##229 RX The recording area has been locked for 1 minute.
##232 TX The encoder control unit has malfunctioned.
##237 RX The decoder control unit has malfunctioned.
##238 RX The print control unit has malfunctioned.
##261 TX / RX A system error has occurred between the modem and the system control board.
1-7

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1 Answer

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(2) Service error codes
on.
- Logic board
#001 TX Document jam
#003 TX / RX Document is too long, or page time-over
#005 TX / RX Initial identification (T0 / T1) time-over
#009 RX Recording paper jam, or no recording paper
#012 TX No recording paper at the receiving machine
#017 TX Redial time-over, but no DT detected
#018 TX Auto dialing transmission error, or redial time-over
#022 TX Call failed (no dial registration)
#037 RX Memory overflow at reception of an image
#085 TX No color fax function supported in the receiving machine
#099 TX / RX Transmission terminated mid-way by pressing the Stop/Reset button
#995 TX / RX During TX (sending): Memory transmission reservation cancelled
During RX (receiving): Image data received in the memory cleared
Error code TX / RX Meaning
##100 TX Re-transmission of the procedure signal has been attempted the specified number of times, but failed.
##101 TX / RX Sender's modem speed does not match the receiving machine.
##102 TX Fallback is not available.
##103 RX EOL has not been detected for 5 seconds (or 15 seconds in CBT).
##104 TX RTN or PIN has been received.
##106 RX The procedure signal has been expected for 6 seconds, but not received.
##107 RX Fallback is not available at the sending machine.
##109 TX After DCS transmission, a signal other than DIS, DTC, FTT, CFR, or CRP has been received, and re-transmission of the
procedure signal has been attempted the specified number of times but failed.
##111 TX / RX Memory error
##114 RX RTN has been received.
##200 RX A carrier has not been detected for 5 seconds during image reception.
##201 TX / RX DCN has been received in a method other than the binary procedure.
##204 TX DTC has been received even when there is no sending data.
##220 TX / RX System error (main program hang-up)
##224 TX / RX An error has occurred in the procedure signal in G3 transmission.
##226 TX / RX The stack pointer has shifted from the RAM area.
##229 RX The recording area has been locked for 1 minute.
##232 TX The encoder control unit has malfunctioned.
##237 RX The decoder control unit has malfunctioned.
##238 RX The print control unit has malfunctioned.
##261 TX / RX A system error has occurred between the modem and the system control

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3 Answers

Fax error message = TX cancelled:RX fax info mismatch???? Cannot send fax - How do I fix this error - Not all faxes return this message


Two Issues:

1. The Transmission Speed of the MX860 may be too fast.
Solution: on FAX Menu go to Settings>Device Settings>FAX Settings>Transmission Settings >"TX start speed" and change to 14400 or lower (14400 worked for me).

2. The recipient FAX machine may be receiving by a different number than the one you dial. This may occur if you dial a free-calling no.
Solution: Go to Transmission Settings as above>"Check RX fax info" and turn it to OFF. This disables the mismatch issue.

Hope this helps. aknz

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1 Answer

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2. Use the [ left.gif] or [ right.gif] to select [RX SETTINGS] then press <OK>.
3. Use the [ left.gif] or [ right.gif] to select [ RING COUNT] then press <OK>.
4. Use the [ left.gif] or [ right.gif] to select the desired number of rings. Press <OK> then press <Stop/Reset>.

To print the Activity Report, Coded Speed Dial List, User's Data List or Memory List: 1 . Press <FAX>, then press <Menu>.
2 . Use leftright.gif to select [PRNT REPORT/LIST], then press <OK>.
3. Use leftright.gif to select the desired report, then press <OK>. The report or list is printed.

Try to download the manual

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=15603#DownloadDetailAct

I hope it helps!!!


The TX Report and RX Report print upon transmission or reception offaxes depending upon the settings made in [FAX SETTINGS->TXSETTINGS->TX REPORT] and [FAX SETTINGS->RX SETTINGS->RXREPORT], respectively

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