Question about Symantec Norton 360 Version 2.0 for PC

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Automatic update cancles - Symantec Norton 360 Version 2.0 for PC

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Your connection to the update server is being disconnected. Either a problem on their end or your software is not genuine or "legal" and their server detected this and cut you off.

If your product is genuine, then visit the company website and utilize their customer service and they will assist you with your problem as this issue most likely relates directly with their server and not your computer.


Posted on Sep 24, 2009

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Hi. Norton can be finnicky at times. I had trouble a few days ago trying to update mine. Gave up one day and the next day it was fine. If you have been unsuccessful for a couple days then I would use the online help (chat) from Symantec. It is very good and is free for 360 users. Access it from the help menu.

If that is not satisfactory, you may have to uninstall and reinstall the product. You will need to be registered at Symantec and have the CD Key. If you choose this you should use the Norton Removal Tool found at:

Select your product. Save the file to your desktop. When the download finishes, run the program. Then reinstall the original program, and run Live Update first thing after verifying your subscription.

Thanks for using Fixya.

Posted on Sep 24, 2009


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