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The ISP is correct in telling you not owner upgradeable. Only because the upgrade is their property. The firmware is coded for their cable lines to distribute the power levels through the cable. If you're having intermittent disconnects, you should call them and ask for a LEVEL3 tech to come to check the cable connections from the "TAP" (which is where the cable comes to home), it's possibly needed to rewire the cable and splitters in your home
f your modem isn't getting an answer from your ISP
Make sure that the cable is correctly connected to both a
phone line and your modem and that, if you're using an external modem,
it's connected to the PC.
Dial the access number for your Internet
service provider (ISP) with a regular telephone and listen for a data
tone. If you don't get one, then you have the wrong number or your ISP
If your modem is internal, skip this step. Unplug the power cord from your modem and shut down your computer. Plug the modem back in and restart your computer.
If you have another modem cable that you can use to connect
the computer to the modem, swap it with your current cable to rule out a
If your connection is refused by your ISP
Make sure your username and password are still correct. These
are usually entered through a connection program that your ISP
provided. You will probably have to retype your password, as you won't
be able to read it on-screen.
Locate the TCP/IP settings for your computer. In Windows,
these are found in the Network and Dial-up Connection control panels. In
Mac OS 9.2 and earlier, they're in the TCP/IP control panel. In Mac OS
X, they're in the Network section of System Preferences.
Check that the host name and domain name information are
correctly entered in the TCP/IP settings. This information should have
been supplied by your ISP.
If your connection is accepted but you can't load Web pages or send e-mail
Call your ISP's support number to find out if you have been affected by a service outage.
Unplug the power from your modem (whether it's telephone, DSL
or cable) for at least 10 seconds, shut down your computer, plug the
modem back in and restart your computer.
If your connection seems too slow
Set your Windows computer to MS-DOS mode: Click on Start, Programs, MS-DOS Prompt.
Type "ping" followed by an Internet domain name--for example,
www.google.com or www.yahoo.com. Macintosh users with OS X can use
Apple's Network Utility program to "ping." Earlier versions of Mac OS
don't have it built in, but freeware programs are available on the Web.
You should get a report saying how many milliseconds it took
for your "ping" to reach the destination. A computer communicating with
the Internet via a 56-KBps modem connection might typically have a
0.3-second (300-ms) or longer ping. Anything longer than 5 seconds
(5,000 ms) indicates a problem with your connection that might be the
fault of your ISP.
The reason why your internet light is red for the westell model 6100 is because it is not yet configure. You need to access the gui of this modem. Enter the username and password for your internet connection. You will get the username and password from your ISP. You can contact your ISP provider so they can walk you through for the steps on how to configure your new router.
It is rare that a router refuses to connect to a modem. Has your ISP authorizewd the modem for use on their network? I just replaced my own modem and had the self-same problem, till my ISP set me straight.
SMTP Error 551 :If neither the sending mail address nor the recipient’s address are locally hosted by the server, then the ISP’s servers may refuse to relay the message on.Some ISPs implement this restriction to thwart spammers.In our view, this is a lazy and incompetent method of fighting spam as most of the time it does nothing but inconvenience no-one other than the ISP’s vast majority of considerate and law abiding users.In our experience this usually goes hand in hand with barely competent technical support.At the time of writing, 14-Sep-2008, a typical culprit for this is BT, British Telecom, in the UK.The way in which it manifests itself is as follows :you have a domain that is hosted byCrystalTech.combut your ISP isDodgyISP.comand you try to send emails from your domain toNicePeople@yahoo.usa.Neither your domain nor Yahoo.usa are hosted byDodgyISP.com, as a result your email is not accepted byDodgyISP’smail servers and your mail server is returned an SMTP Error 551.To correct the problem you have to callDodgyISP.comand ask them to enter your domain name as an allowed sender.
hello i had the same problem after i reconfigured mine i could not gain internet access but as it turns out i hadnt payed my bill so it wouldnt allow me access with the same router as you
p.s my isp was digiweb
ATM means Asynchronous Transfer Mode. it's a protocol used to transfer data. it could be that when you are running the setp cd, ATM mode is selected. and if the connection provided by your ISP is not on ATM mode, it'll provide the message that it can't find it. you can check the type of conenction you need to use from your ISP or you can provide me who is your ISP and the model of your modem so i can check it out for you.