Question about Hotpoint HSS25GFP Side by Side Refrigerator

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Fridge is not running and cooling, everything is melted! The electric is working, the lights and temp gages are on

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Sounds like it's stuck in defrost. I'm not familar with this model so I can't tell you where the timer is located. Try looking on the back of the unit for a diagram that may show where the timer is located. Look for a small wheel that is made so that it can only be turned in one direction and use a dime to turn the dial until it clicks, the compressor should start.

Posted on Sep 24, 2009

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It could be a few problems to do with electrics, but try this first:

Red light on for High Freezer Temperature Warning
or freezer not cooling, but fridge is and a lot of noise from compressor.
Also, fridge drain hole blocked, water in bottom of fridge.


This is a common fault in Hotpoint Fridge Freezers and can also happen if the door has been left open or has been a power cut.

1. Turn off fridge freezer, or at least turn down the freezer temp to minimum, though not ideal.
2. Open freezer door and remove all drawers.
3. Remove the back panel on the inside of the freezer. This is held in place with 4 screws, which might be 6mm hex head or star allen head. Pull the panel out.
4. Behind where the panel was, there is a cooling element for cooling, pipes, and below this a temperature sensor. If the fridge freezer is not switched off, then fold together a few layers of tinfoil and wrap around the sensor.
5. Use a hairdryer to slowly melt the ice. Melt it around areas where it appears to be hanging on, such as the corners of the cooling element or bolts, as well as any thin sections below the main block of ice around the cooling element, which will be supporting the main block. Use a plastic ice scraper to remove ice but not near pipes or sensor.
Warning: Be careful using electrics around water & melting ice & drips.
6. Below the cooling element, there is a drip channel & drain hole. If this hole is full of ice, pour a small amound of warm water down, leave for 10 seconds and pour a bit more until clear.
In the fridge, clear the drain hole in the same way.
Warning: Do not pour a lot of water down, as this water drains onto a tray above the hot compressor at the rear of the fridge freezer to be evaporated by the heat of the compressor and the tray will only hold a small amount.
7. When all ice is removed, dry all moisture. Put the shelves back. Close door. Turn on fridge freezer. Turn up the freezer temperature to your normal setting. Turn on fast freeze if available. After 1 hour, check with a thermometer. It should be cold enough after 1 or 2 hours.

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2 Answers

Have a hotpoint rsf60 fridge/freezer,noticed over temp red light on, defrosted as ice buid up on top shelf of freezer.light still on red temp set at 3/4 ?


The red warning light will not go out?

1. Has the fridge freezer just been
installed? If so, this is normal and the
light will go out when the correct
temperature has been reached.

2. Has the fridge freezer been loaded
with a large quantity of food? If so,
the light will go out when the correct
temperature has been reached.

3. Have the doors been closed
properly?

Jul 01, 2008 | Hotpoint Refrigerators

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