Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Canon printer MP390

My printer was working fine and then i went to print some pics. They all come out very light. I changed the color and black ink, cleaned ink, I have tried changing the settings and doing test. nothing has helped. my pictures still dont come out right. what should i do

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  • helpprint Aug 24, 2008

    have the same problem with canon mp470, was working fine then all of a sudden stopped working..printer works with other computer using XP, this one is Vista, but was working fine. tried new cartridges, etc.

  • 63sharon Aug 29, 2008

    Printer pages come out white, no print at all

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My MP390 wasn't printing black, despite the cartridge(s) being new. I reinstalled CD and then it worked. The next time, it did not print again. I, then d/l driver from online...same thing. worked once and then not. Also, it doesn't copy anything in black

Posted on Feb 27, 2008

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Posted on Jan 02, 2017

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1 Answer

Printer no longer prints legibly


My CLP-300 color laser printer does not print clear in black. The left side of the page is worse then the right side. what can be done to fix this problem

Oct 30, 2009 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Wont print black


Change the black ink cartridge.

Jun 08, 2009 | Canon PIXMA MX700 All-In-One InkJet...

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I am unable to print anything at all.It goes through the process.


Hi!
I originally gave this fix for another post, but this might help you out too. I have an MP390 which once gave me a similar problem, but I managed to fix it and continue to maintain it using this technique.
Anyway, here are the steps! :^)

Outline:
Open the printer as though you were going to replace the ink tanks. Once opened, with the print head centered, open the latch to release the print head. Gently remove the print head (it should come right out, even easier than the ink cartridges normally would). Take a paper towel, wet it with warm water, and then gently clean the bottom part of the print head. The bottom part is the part that will have an orange ribbon running to four metal openings that look like tiny nozzles. After wiping away all of the built-up gunk (on mine there was a thick sludge), grab a new and wet paper towel, and lightly press it against the nozzles. This should start sucking ink through the print head, and you will begin to see four distinct colors (CMYK) bleeding into the towel. Once done, lightly dry the print head off (make sure that there are no loose water droplets) and then reassemble everything. Print a test page and everything should work. If it doesn't change the ink tanks just to be sure.

Fortunately for you, Canon has made the print head on the MP390 very easy to service/remove, so cleaning is a snap.

Steps:
  1. Turn Printer On
  2. Open Printer As If To Change Ink Tanks
  3. Release Ink Tank Latch
  4. Remove Print Head (Black Plastic Assembly In Which Ink Tanks Rest)
  5. Use Wet Paper Towel (With Warm Water) To Clean Tank/Nozzle
  6. Dry Excess Water
  7. Reassemble
  8. Close Printer
  9. Print Test Page



Good luck!!!

Feb 23, 2009 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Can't print the black ink


I spoke with technical support at Canon and they determined that the printer has died. There is no solution to this problem, other than getting a new printer. Thanks anyway.

Dec 02, 2008 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Smeared lines


Okay, this was the problem I posted a few days ago. It's fixed now, so in case you have the same problem with smearing, here's what the help desk from Canon suggested: Open the cover and remove the ink cartridges. There is a gray lever in front of the cartridges. Lift this lever and the printhead can be easily removed.
Our printhead had a buildup of black ink on the surface. I carefully removed this with rubbing alcohol. I let the printhead dry and replaced everything. No more smearing. Imagine a help-desk that actually helped!

Nov 16, 2008 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Color ink not working


It sounds like you need a new Printhead, not ink tanks. Part Number is QY6-0054-000.

Nov 08, 2008 | Canon MultiPASS MP390 All-In-One InkJet...

2 Answers

Canon MP390 Printing no magenta & now nothing!


Hey Everyone!

I have an MP390 that had a similar problem over a year ago. There is a very simple fix that worked for me, and I'm pretty sure that it will work for you too. :^)

Outline:
Open the printer as though you were going to replace the ink tanks. Once opened, with the print head centered, open the latch and remove all of the ink tanks. Gently remove the print head (it should come right out, even easier than the ink cartridges). Take a paper towel, wet it with warm water, and then gently clean the bottom part of the print head. The bottom part is the part that will have an orange ribbon running to four metal openings that look like tiny nozzles. After wiping away all of the built-up gunk (on mine there was a thick sludge), grab a new and wet paper towel, and lightly press it against the nozzles. This should start sucking ink through the print head, and you will begin to see four distinct colors (CMYK) bleeding into the towel. Once done, lightly dry the print head off (make sure that there are no loose water droplets) and then reassemble everything. Print a test page and everything should work. If it doesn't change the ink tanks just to be sure.

Fortunately for you, Canon has made the print head on the MP390 very easy to service/remove, so cleaning is a snap.

Steps:
  1. Turn Printer On
  2. Open Printer As If To Change Ink Tanks
  3. Release Ink Tank Latch
  4. Remove Ink Tanks
  5. Remove Print Head (Black Plastic Assembly In Which Ink Tanks Rest)
  6. Use Wet Paper Towel (With Warm Water) To Clean Tank/Nozzle
  7. Dry Excess Water
  8. Reassemble
  9. Close Printer
  10. Print Test Page



Good luck!!!

Jul 28, 2008 | Canon SmartBase MP390 All-In-One InkJet...

2 Answers

Problem with colored cartridge


Perhaps your cartride is low on ink, some printers will give you a status inside your printer settings on how much ink is in the cartridges.

Jan 27, 2008 | Canon MultiPASS MP390 All-In-One InkJet...

2 Answers

PRINT IN BLACK WITH COLOR CARTRIDGE?


Yes, you can print out in black from a color cartridge, however it is not advised as you will run out of colored ink twice as fast as it combines all the colors to get black.However it works great when your in a pinch and need black ink.
Just go to your printer properties when you print and the option will be in there someware.

Dec 26, 2007 | Canon MultiPASS MP390 All-In-One InkJet...

13 Answers

Black not printing


I just ran into a similar issue with my MP390. Actually both the color and black inks were not printing very well. I would get very inconsistent printing. Fixed the problem very easily and quickly as follows: On the top of each print cartridge, there is a small hole. Remove the print head (lift the gray bar at the front of the print head and lift out the print head) with the cartridges still in place. Holding the print head over a piece of paper/paper towel, blow into the holes on the top of the cartridges (either directly or using a straw/tube of some kind). You should get ink coming out of the botton of the print head, both color and black. Replace and print head and test print.

Feb 28, 2007 | Canon MultiPASS MP390 All-In-One InkJet...

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