Question about AT&T Blackberry Curve 8300 Smartphone

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Keyboard/trackball will not work

I had my phone in my pocket, took it out, and it was turned off. I turned my device back on, and none of the keys would work, the trackball will scroll but not click. My battery also has a red stripe on it, and it came nowhere near any sort of water. please help

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Pls remember if you have it in your pocket it will have moisture from heat and sweat....but this should not be enough to stop the phone trackball from clicking.....take the phone to a mobile repair shop and have them looked at it for you.

Posted on Jan 30, 2010


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1 Answer

The keys on my blackberry 8330 stopped working. I took the batter out and it powered up. The trackball moves the cursor, but I can't select anything.

If you have not tried this yet, follow the instructions below.

There is a Device Self Test Diagnostic Application that will test your BB including your keys on your keyboard. You can check each key one at a time. Go to OPTIONS, (the WRENCH ICON).
On this screen select STATUS.


Type the word TEST. (you won't see it but it will give you a prompt when ready to proceed. (


It will prompt you to select START from the MENU.
This will begin the diagnostic selection process.




Click on RUN.


Press each key one at a time they should show up on the screen as you do so. If they do not function the keyboard is probably defective.

You should take the phone to the corporate store of the service provider to have it replaced if it is under warranty or if insured. Call the insurance company if it is out of warranty. Either way your BB should be replaced.

PS Note down any error messages you receive (in this case diagnostic test failed) so you can accurately tell the technician/counter person when he asks for the problem. It can help the Tech speed things up while troubleshooting.


Sep 18, 2010 | RIM BlackBerry? Curve 8330 Cellular Phone

1 Answer

I have a Blackberry Curve and I had it in my pocket last night. It was working fine for a while, then when I took it out of my pocket later, they keyboard was locked and the trackball wouldn't click on any...

Maybe you can try to hard reset it. The manual way to do this is to remove the batter for 1-2 minutes and restart the blackberry. Hope this fix your problem.

Feb 28, 2010 | AT&T Blackberry Curve 8300 Smartphone

2 Answers

Bold keyboard issues

I had the same problem and have looked all over the internet for a solution, so I know how desperate you can get when your Blackberry isn't working properly anymore. In my case I have found the solution. The cause of the problem might be dirt or moisture underneath your trackball and keyboard.

you have to disassemble your Blackberry completely. So remove the 6 screws on the back with a Torx 6, lift of the bezel, lift out your motherboard and then lift up the trackball cover so you can remove the trackball (see the videos on youtube). Now you can clean the area underneath the trackball, mine was really dirty. In fact, there was dust everywhere inside my Blackberry. I cleaned all contacts and the trackball with a cuetip with some alcohol and used a cotton swab to make them dry again. When I put everything back together, it worked like a charm!!

It's really not that hard to do this, so don't be scared and just give it a try! Follow the instructions on youtube (for disassembling and cleaning) accurately and don't force anything!

I hope this will help.


Aug 23, 2009 | RIM BlackBerry Bold 9000 Smartphone

1 Answer

Spilled water on BB Curve

After getting a phone wet, the best way to dry it out safely and quickly is to pull the battery and bury the phone in a bowl filled with (uncooked) rice for a day. The rice acts as a desiccant and remove any excess moisture.

If the phone still does not work correctly, it may be time to find a replacement.

Jul 08, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

5 Answers

My keyboard does not work, the trackball scrolls but none of the buttons work. What can I do?

Did it get wet at all? If so, there is an area under the track ball that is very sensitive to humidity. Cleaning that area with a brush to remove any of residue that may have remained after letting the phone dry can sometime get it up and running again. If you're out of warranty try to remove the trackball and clean the area below it if necessary. There is a Blackberry Repair Guide that shows how to open a Blackberry and remove the track ball yourself.

Mar 31, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

34 Answers

My buttons wont work on my blackberry curve i can scroll but none of the buttons work. i have tried to reset it and back it up on the desktop but the problem still persists. My convience buttons just...

I didn't drop this phone near water but felt the moisture was the issue with hot summer temps. with the 8330 bb, none of the buttons (only trackball worked- no buttons) Leaving it in rice for a day didn't work at all.
On the last resort attempt, believe it or not, the oven trick did!

1. preheated for 200˚F
2. turned off oven
3. took battery out of BB
4. placed on plate
5. left bb for exactly 20mins in closed oven
6. once i took bb out I waited 5 mins and then placed battery and turned on.
7. worked like a charm

Mar 13, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

5 Answers

Blackberry Curve Keyboard

The Best thing to do when this problem occurs is to simply remove the battery from the phone and take out any memory card and stick both the battery and memory card directly up your **** until you feel a very strong pressure , after doing so you take the blackberry and throw it at the person next to you. hugtr

Dec 19, 2008 | AT&T Blackberry Curve 8300 Smartphone

1 Answer


you need to take the phone to a mobile service center and have the trackball service the pins could have alot of dust and dirt on them.

Dec 05, 2008 | Cell Phones

18 Answers

Buttons on the curve not responding.

Im seriously upset for no reason I am getting the same problem. Out of nowhere all my buttons don't work but my trackball scrolls. When I put the battery out and in it takes me to the menu where I can scroll until it fades away but I can't select anything. Menu also appears when I plug in the charger but soon to fade away. None of the buttons work including the voice command or volume etc. My phone was never wet I take very good care of it and the little sticker behind the battery is white. It happened one time earlier this week and I was able to resolve it by removing the battery and rebooting it several times. Now I am stuck in the middle of nowhere at an oil rig with no cell phone. I will be sure to tell my service provider how upset I am about this and I'm not sure I will be getting another Blackberry at all after this kind of **** happens. My RAZR worked great for years not a single issue.

Jun 13, 2008 | AT&T Blackberry Curve 8300 Smartphone

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