Question about AT&T Blackberry Curve 8300 Smartphone
I had my phone in my pocket, took it out, and it was turned off. I turned my device back on, and none of the keys would work, the trackball will scroll but not click. My battery also has a red stripe on it, and it came nowhere near any sort of water. please help
Pls remember if you have it in your pocket it will have moisture from heat and sweat....but this should not be enough to stop the phone trackball from clicking.....take the phone to a mobile repair shop and have them looked at it for you.
Posted on Jan 30, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
If you have not tried this yet, follow the instructions
There is a Device Self Test Diagnostic Application that will test your BB including your keys on your keyboard. You can check each key one at a time. Go to OPTIONS, (the WRENCH ICON).
On this screen select STATUS.
Type the word TEST. (you won't see it but it will give you a
prompt when ready to proceed. (
It will prompt you to select START from the MENU.
This will begin the diagnostic selection process.
Click on KEYBOARD & TRACKBALL.
Click on RUN.
Press each key one at a time they should show up on the
screen as you do so. If they do not
function the keyboard is probably defective.
should take the phone to the corporate store of the service provider to have it
replaced if it is under warranty or if insured. Call the insurance company if
it is out of warranty. Either way your
BB should be replaced.
PS Note down any error messages you receive (in this case
diagnostic test failed) so you can accurately tell the technician/counter
person when he asks for the problem. It
can help the Tech speed things up while troubleshooting.
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