Question about Acomdata HD500UHE5-72 Hard Drive

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My Acomdata E5 500GB External Hard Drive cannot be read!

Ok, I'm going to try to give as MUCH information on my problem as possible, so this will be long.

I have an Acomdata E5 500GB External Hardrive. I use Windows Vista and Windows XP. Both cannot read it. I believe the problem began after one day, while plugged in, the POWER connection was removed (as some one passed by and kicked the cable... *facepalm*)
Anyway, now no computer can read it. I have tried Computer Management, by trying to change the letter/path, and removing, disabling, and unistalling it. It didn't work.

I noticed that when it DID work, after the ''ding-dong'' noise and the ''safely remove hard drive icon, it would identify it as if it were a ''CD,'' or from a CD drive (D:, or E: or whatever.) And then it would, I guess, ''redirect'' into regular drive, as if it was a regular USB (like a J:, K:, G:, H: drive, etc.) Then the Nomad Mobile Desktop thing would appear.

Now, you hear the ding-dong, the Safely Remove Hardware icon appears, and it starts off on the ''CD'' reading, but then it stops (in my case, it appears in drive F: Usually, after it works and is identified, it later changes to drive H:).

I also listen to the HDD making those whizzing/air-y/hard drive noises it makes, like a computer right after it is turned it. It makes a noise, as if though it stars, then gives up. It does this like three times. On the SECOND time, that's when the F: appears.

I also noticed in Computer Management that two new drives appear in the Disk Management list. One of then is the ''CD'' (in my case, the F: drive), and the other is Disk 1. The details go on to say that it is ''Not Known'' and it is ''not Initialized.'' When I right click, and select ''initialize'' from the drop down list, the computer tells me the device is not ready.

Please help me, I try not to be vague and give as much information the problem as I can, I hope i did not confuse anybody. I have tons of stuff on here, I bought it for the sole purpose of saving my music. I have ALL MY MUSIC on here. Music IS my life. This music that took years to find, download, and buy. A collection beginning since 7th grade (I am now a senior in high school.) I used to immediately delete everything off my computer and transfer it to the hard drive, to keep it from getting slow.

Please give me ANY details at all, I'm not exactly ''computer retarded,'' so dont be afraid to give me instructions on something hard or long or tedious (but, you still need to 'dumb things down' for me', i'm not a computer genius, either.)

Again, here are the full details of my product:

Acomdata E5 500GB External Hardrive.
It also says ''Hybrid Drive, PushButton Backup, using a Hi-Speed USB 2.0, and the rotation speed is 7200 RPM.''
It's the 'stackable kind', if you see a picture of it. So if I buy more of the same kind, i can stack them on top of eachother to save space.

I use Windows Vista, and Windows XP.

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Hi Spookie,

Sounds like you've already tried most of the usual steps without success. Based on what you've said the unexpected kicking out of the power has most likely fried one of the circuits. First things first, take the drive to your local PC shop and either have the techs there move the Hard drive inside it to a new enclosure or if you know how buy an enclosure and move it yourself then test the drive in the new enclosure.

If it works you're rocking again, if it doesn't you will need some professional help to recover the lost music. If you need a pro, reply with your location(Country, State, City) and I will advise you as to a facility near you that can handle this type of repair for a reasonable price.

Hope this helps FixYa,


Posted on Sep 24, 2009


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    Appreciate the direct "Ask Me".

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