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I have just had installed a new HICAPS machine on my business Machine that runs the Windows XP Professional OS. When I access mmy Front Desk software to access HICAPS, Front Desk does not detect the HICAPS machine. HICAPS is normally connected to COM1 however COM1 is not displayed on the Front Desk software. When I search for the port it says the HICAPS machine is not detected. Do I have to enable the USB port? How can I setup the COM1 port to detect the HICAPS machine? Currently, HICAPS are saying it is a software problem with Smartsoft and Smartsoft say it is a problem with the HICAPC connection. Do I have to configure a USB port to detect the HICAPS machine? I thought this was automatic on powering up the computer?

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Your com1 may already be used by another device. Normally USB ports are not used as com ports.

First, disable your serial and parallel ports in the BIOS. If that doesn't correct the problem, then go to device manager, expand the "Ports" devices and look for your HICAPS.

If HICAPS is listed there, then right click on it and select properties, then select port settings tab, then advanced, and you can see which Com port number was assigned near the bottom of the screen. You can use the drop down box to see if com1 is used.

If not used, then select com1, if it is used, you have to reassign whatever is using it to another com port

Posted on Sep 24, 2009

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