System does not see the dvd or cd hardware. Loads the drivers but not the device

Suggest you try this, Chris;

Go to Device Manager.

[WinXP:
Start > Right-click on My Computer > Left-click on Properties at the bottom of the list > Left-click on the Hardware tab. Left-click on Device Manager

Win Vista/ Win 7:
Windows logo button > Right-click on Computer > follow the above ]

When Device Manager loads click on the + sign, to the left of DVD/CD-ROM drives.
Right-click right on the name of the optical drive. (CD/DVD drive)

Left-click on Uninstall.

A Microsoft 'squawk box' will come up; "Warning you are about to uninstall this device"
It's OK. Click on OK.

Now close all windows, go back to your desktop screen.
Restart your computer.

(WinXP: Start > Turn Off Computer > Restart
Win Vista/Win 7: Windows logo button > Restart )

When Windows fully loads you will get a pop-up, out of the system tray, "Found new hardware device", and perhaps another one, "Found Pioneer DVD-RW"

Windows has the habit of losing drivers. Let's see if this 'slaps Windows around'.

Regards,
joecoolvette

[Driver: Small piece of software that allows the Operating System to communicate with a device.

Windows XP/Vista/7 is the O/S, the optical drive is the device ]

Don't know what Operating System you are using, but go to Device Manager.

[Win XP: Start > Right-click on My Computer > Properties > Hardware tab > Device Manager

Win Vista/ Win 7:
Windows logo button > Right -click on Computer > Properties > Hardware tab > Device Manager ]

In Device Manager click on the + sign next to DVD/CD-ROM drives.
Right-click on the Name of the optical drive. (CD/DVD drive)
Left-click on -> Uninstall.

A Microsoft 'Squawk Box' will come up, "Warning you are about to uninstall this device"
It is OK. Click on OK.

Close all windows, go back to your desktop screen.
Restart your computer.

[WinXP: Start > Turn Off Computer > Restart
Win Vista/Win 7: Windows logo button > Restart ]

When Windows FULLY loads you will see a pop-up out of the system tray, "Found new hardware device", and perhaps another one, "Found XXXX CD/DVD-ROM drive"

(XXXX being the manufacturer name)

Ya gotta love Windoze. Looses the address to drivers.

[Driver: Small piece of software that allows the Operating System to communicate with a device.

Optical drive is the device, do not know what Windows O/S you are using ]

If that doesn't do it suggest start looking for a replacement optical drive. An optical drive is a mechanical device. As such it has a 'Life Cycle'. Yours may be at the end of it's.

[ALL power removed. AC adapter (Charger), and Battery.
Turn laptop over. There is usually one screw on the bottom to remove, then the optical drive can be slid out. Need exact info post the laptop manufacturer, and model number. Model number is on the Bottom of the laptop. Product Number (P/N) for HP, and Compaq; in white Service Tag on bottom ]


Regards,
joecoolvette

can you see thid drive in windows explorer:
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or
you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps

Go to Device Manager. Uninstall the CDROM.

Vista:
Start>Control Panel>System Maintenance>Double-click on the Device Manager icon.

XP:
Start>Right-click on My Computer>Left-click on Properties>Left-click on the Hardware tab>Device Manager

In Device Manager left-click on the + sign next to - CD/DVD-ROM drives.
Right-click on the name of the CD/DVD drive.
Left-click on Uninstall.

Windows will come up with a warning,
"Warning you are about to uninstall this device."
It's okay. Click on OK.

Close all windows go back to the desktop screen.
Restart your computer.
After Windows loads you should see a pop-up out of the system tray,
"Found new hardware device"

There may be another one that follows,
"Found XXXXX CD/DVD drive"

You've just made Windows match up the driver/s for your CD/DVD drive.
If you cannot use the optical drive now, suspect the laser optical eye may be dirty.
Use a can of compressed air for computers, and clean the optical drive out the best you can.

[Computer has all power removed. Remove the AC adapter (Charger) and Battery. The optical drive tray is left open before turning the laptop off, and removing power]

Or use a device for cleaning the optical drive.

If it doesn't work past this point suspect a bad optical drive.
They are rated in hours of usage.
(Life Cycle)

For additional questions please post in a Comment.

Regards,
joecoolvette

A) Clean the optical eye of the CD/DVD burner. If the laser optical is dirty it won't read disks.
The laser optical eye is located in the bottom of the CD/DVD drive.

You can,
1) Turn the computer on, open the CD/DVD drive tray, and then turn the computer off.
Unplug the computer from power.
Use a can of compressed air for computers, and spray towards the bottom.
After you are satisfied the optical eye is clean, let the computer sit for 3 minutes.
Then plug into power.

Open the drive, try a disk.

2) Use an optical cleaner disk. The disk usually has small brushes on it, which you are to properly apply a few drops of cleaner to.
Then the drive tray is closed, and the disk does it's job.
There are many variations of disk cleaners, the above is just one example.

B) You may have driver problems.
A Driver is a small piece of software that the Operating System uses to 'communicate' with a device.
{Windows XP is one example of an O/S. A CD/DVD drive is one example of a device}

Sometimes Windows is a 'funny animal'. Files tend to be corrupted. A Driver file may be fragmented.
You have to 'slap Windows around' a little bit.

1) Left-click on Start, then Right-click on My Computer. (Windows XP)
2) Left-click on Properties at the bottom of the list.

You are now looking at the System Properties window.

3) Left-click on the Hardware tab at the top.

4) Left-click on Device Manager in the middle.

5) When Device Manager loads, left-click on the + sign next to > DVD/CD-ROM Drives.

6) Right-click on the drive's name.

7) Left-click on Uninstall.

A Microsoft 'squawk box' will come up.
"Warning, you are about to uninstall this device, ya-da, ya-da"

Click on OK.
(It is Ok)

8) Now close all windows, go back to your desktop screen only.

9) Turn your computer off. WAIT 1 minute, then turn your computer on.

After Windows loads you should see a pop-up of of the system tray at the bottom of the screen,
"Found New Hardware", and perhaps another pop-up after that, "Found XXXXXX CD/DVD drive"

If your CD/DVD drive doesn't work now, I suggest it's tiem to buy a new one.
Mechanical devices in a computer are rated in hours of usage, and your optical drive, (CD/DVD drive) may be at the end of it's 'Life-span'.

Example,

http://www.amazon.com/Notebook-Burner-Drive-Latitude-Optiplex/dp/B0042WQ3QC

Dell Inspiron E5400 Service Manual from Dell Support,

http://support.dell.com/support/edocs/systems/late5400/en/sm/index.htm

Click on > Optical Drive on the right side.

Regards,
joecoolvette

Plug an external High-speed USB device to a free USB port your computer.

Allow the "Add New Hardware" wizard to search your system for drivers. Windows Vista would typically ask for a location for the drivers while Windows XP would give you the option of saving your preference.

However, if the device was shipped or sold with an installation CD/DVD, slot it in the CD/DVD drive and choose to search locations you specify for the drivers.

Ask your vendor for the best location to find the drivers on the CD/DVD. To be on the safer side, install the software on the CD/DVD. In most cases, the drivers get copied to the system and automatically attracts a recognition by the 'Add New Hardware' wizard.

When the Hardware installs successfully, launch the software (if any) to configure your device the best way it suits you.

Hope this helps!

Check in device manager. To do this. 1st right click my computer, 2nd Click properties, 3rd click hardware, 4th click Device manager, 5th check that the computer is seeing the DVD/CD-ROM drives by double clicking the DVD/CD-ROM drives words or click the + symbol next to DVD/CD-ROM drives, the drop down menu will list your device if it’s there. If a device is listed double click the device. If it says it’s working properly click driver in the top bar and uninstall, then re-boot, the system will re-load the driver on re-booting. If the driver was corrupt it will re-install it correctly.
If the system cannot find the driver on re-booting it's missing from the systems file, go to the Support Fujitsu site and download and install the driver. Its free all you have to do is put the laptop details in the appropriate boxes and all the drivers for that laptop will be listed.
From your description of the error message it’s no doubt a corrupt or missing driver.
Hope this helps.

hi there.
have you check driver of the dvd room,on control panel click,click system,click hardware,click device manager,on device maneger click cd/dvd coom,then left click your cd room,click properties check driver,if no driver update,or if you have cd installer
install the driver.have a nice day

If it use to read try the following.
1. Reload the dvd driver. It is the set of instructions that lets the dvd drive work with your operating system. Sometimes you can google the name of your dvd drive and download the updated driver for your operating system.
ex. search for "Seagate Mx960A dvd driver download"
2. After you sucessfully download the new driver then reboot or restart your pc so it will reload the drivers.
Good luck

Check in your device manager
For XP, Start/Control panel/Performance Maintance/System/Hardware/Device Manager, go to CD/DVD, click on the + sign for the CD/DVD in question, right mouse the CD/DVD and go to properties, then check to see if this is working properly and also is this device enabled. If all of this is good, try updating the driver for this hardware.
If there is a problem with any of the hardware in device manager there will be flag by the hardware item. It could be that the driver is bad or missing or a variety of things.
If your using Vista go to Start/Control panel/device manager
If you cant find any problems in device manager and cant update the driver then the unit might be bad.
You can check all system drivers by downloading driver detective,
this can be found at http://www.drivershq.com/
Let me know if this helps.
Good luck