Question about Ecoquest Fresh Air Air Purifier

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Every time I try to turn the purifier on it says install plate

We washed all of the plates and filters that come out before we put it in the garage to store it. Now when we brought it back in every time we try to turn the purifier on the screen says to install the plate but everything is already in there.

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The suplier switched to different electrical parts during the 3rd to 4th yr of Fresh Air manufacturing. The electrical connectors to the plate would rust and so would the screws! (Especially when you don't keep the lint screen clean! The oxidizers stay inside and try to oxidize the metal parts.) That makes for a bad connection and creates a "plate" readout. Suggest you clean the visible electrical connectors first to the plate assembly, all the way to the touching of the plate. They may just fall off. Been there! Easy to fix.

Posted on Oct 04, 2009

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Hi Teresa,
that is certainly not the smell the machine should produce :)

The smells, other then fresh air, might be 'trapped' in the filter. So washing the filter (top rack of the dishwasher works for the metal mesh filters) might do the trick.

Another trick you can try is to put the purifier on the floor, turn it on high mode (away mode) and put a box over it. Let it run for an hour or two and the smells should be gone.

Make sure you have fairly new plates, to make the machine more effective.

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Hi Wayne, glad to hear it's working again. Sometimes turning it off and let it sit for a while does clear some of the problems weird enough.

I'd appreciate your feedback.

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