Question about Symantec Norton AntiVirus 2002 8.0 for PC

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Cannot uninstall Norton - get 'ERROR 9999.174' message.

Bought the new lap top Jan'08. Beleive Norton antivirus was on it, I didn't want to use it so loaded AVG free. The computer has just got very very slow so I uninstalled the AVG yesterday 23/09/2009. Tried to load a 30day trial of 'Trend Micro PC Sillin' yesterday but it won't load because Norton still there. Went to Control Panel and tried to uninstall the Norton, after a long winded scan appearing to happen it comes up with 'Error 999.174'.
Any assistance would really be appreciated, thanks Peter.

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  • wellstump Oct 02, 2009

    Tried safe mode. When I opened the control panel & tried to uninstall 'Norton Internet Security' it came up with the following - "SETUP HAS DETECTED WINDOWS IS IN SAFE MODE. PLEASE RESTART YOUR MACHINE IN NORMAL MODE. SETUP WILL NOW EXIT"
    Not sure where to go from here.
    Thanks for your assistance so far.

  • wellstump Oct 02, 2009

    Forgot to add, in the list of programs at Norton Internet Security is following - 'Date installed'- 09/02/08 and under Size - Blank space. No program size is displayed under this heading.

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Try to start your windows on safe mode.
To do it restart your computer and press F8 button before windows logon appear then you will start windows on safe mode.
After you start windows on safe mode go to control panel again and try to remove it.

Posted on Sep 24, 2009

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