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Posted on Sep 23, 2009
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Cannot open attachments in yahoo mail - Yahoo Mail

1 Answer

Joy Shannon

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  • Expert 346 Answers
  • Posted on Sep 23, 2009
Joy Shannon
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Joined: May 05, 2009
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Hi,

Part of the problem might be that you don't have the correct program installed on your computer to open the attachments. Here is an example. If you do a document in Microsoft Word and then send it to me. If I don't have Microsoft Word installed on my computer then I won't be able to open it. Check with the people that send you the attachments and ask them what program they use to open or produce them. If you don't have them installed then that is your problem. Best wishes....hope this helps.

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Related Questions:

4helpful
2answers

I cannot open my mail...

Yahoo mail user who accesses mail and not able to open the attachment which user have received to their account or they are unable to forward the attachment to the addressee. For that, the user needs to follow the steps to recover their problem. In this case, user can visit the recommended link for help- http://gonetechsupport.blogspot.com/2017/04/forward-email-containing-attachments.html
Mar 10, 2014 • Yahoo Mail
0helpful
1answer

Mail From Yahoo

Yahoo Mail is a popular webmail service that allows people to create their own email username and have it hosted by the Yahoo network.
In addition to providing fast and reliable email, Yahoo Mail also allows you to send and receive large attachments.
If you use Yahoo Mail, and are having issues opening attachments, there are several easy troubleshooting steps you can try to get your Yahoo Mail attachments.
Sign out of Yahoo and clear your cache.
Since Yahoo! needs to access your cache to keep you logged in and to communicate with your computer when downloading attachments, a full cache can prevent Yahoo Mail from opening attachments correctly.
Go to your browser's "Tools" or "Internet Options" menu and then select the "Delete Temporary Internet files" command to delete your cache.
Reload the page.
lf you have had Yahoo Mail open for a long time, the page may have gone idle, and you may not be able to access your attachment.
Press the "Reload" (F5) button and then log back in to your account.
Ensure that the attachment is not corrupt.
If the sender did not finish uploading before they hit "Send" or there was an error during the upload, the file may be corrupted.
Ask the sender to re-attach the file and send it again.
Check the file format.
Some formats are proprietary and will not open unless specific programs are installed on your computer.
For instance, if you are sent an AAC file, you will not be able to open it unless iTunes is installed on your computer.
Nov 18, 2013 • Yahoo Mail
0helpful
1answer

I am struggling e-mails since I can no longer sort by recipient or send. Is this going to be fixed sometime soon, or I will be forced to go to g-mail.

Fix Yahoo Email When It Won't Open Attachments
Yahoo Mail is a popular webmail service that allows people to create their own email username and have it hosted by the Yahoo network.

In addition to providing fast and reliable email, Yahoo Mail also allows you to send and receive large attachments.
If you use Yahoo Mail, and are having issues opening attachments, there are several easy troubleshooting steps you can try to get your Yahoo Mail attachments.
Sign out of Yahoo and clear your cache.
Since Yahoo! needs to access your cache to keep you logged in and to communicate with your computer when downloading attachments, a full cache can prevent Yahoo Mail from opening attachments correctly.
Go to your browser's "Tools" or "Internet Options" menu and then select the "Delete Temporary Internet files" command to delete your cache.
Reload the page.
lf you have had Yahoo Mail open for a long time, the page may have gone idle, and you may not be able to access your attachment.
Press the "Reload" (F5) button and then log back in to your account.
Ensure that the attachment is not corrupt.
If the sender did not finish uploading before they hit "Send" or there was an error during the upload, the file may be corrupted.
Ask the sender to re-attach the file and send it again.
Check the file format.
Some formats are proprietary and will not open unless specific programs are installed on your computer.
For instance, if you are sent an AAC file, you will not be able to open it unless iTunes is installed on your computer.

Contact Yahoo Customer Service
Yahoo is a popular website founded in 1994 that provides a wide range of Internet-based media and services.
Popular Yahoo services include Yahoo Mail, Yahoo Messenger, Yahoo Answers and Yahoo Games. All Yahoo services can be accessed using one account.
Yahoo supports all of these services with customer support via email, help desk and telephone.

Call Yahoo Customer Service.
They have three phone numbers you can call: (866) 562-7219, (408) 349-3300 and (408) 349-1572. They are open Monday to Friday, from 8:30 a.m. to 5 p.m. PST.
Call Yahoo Corporate.
The have two phone numbers you can call: (800) 318-0631 and (408) 349-3300.
They are open Monday to Friday from 8:30 a.m. to 5 p.m. PST.

Use the Yahoo Help "Contact Us" form.
Select the fields that are most appropriate for your question/concern.
Click "Continue."
Enter the specifics of your question/concern.
Allow up to 48 hours for a response via email.
Contact Yahoo by email.
For this, you will be required to log in.
Yahoo Help
http://help.yahoo.com/l/us/yahoo/helpcentral/

Yahoo company adress
http://pressroom.yahoo.net/pr/ycorp/company-address.aspx

Nov 04, 2013 • Yahoo Mail
0helpful
1answer

Can't get most of my attachments to appear

With the Web-based Yahoo! Mail service, you can attach to your email message a saved Web page or another document in HyperText Markup Language format.
When you attach an HTML file in this way, Yahoo! Mail won't display the HTML content of the attached file in the email message body.
To view the attachment, you must click the attachment tab above the email message.Yahoo! Mail and HTML
Yahoo! Mail is a Web-based service and it's fully compatible with the coding languages used to design and display Web content, including HTML and XML, Extensible Markup Language.
This means emails sent or received in Rich text or HTML format include clickable hyperlinks, graphics and other Web design elements.
However, Yahoo! handles emails with HTML attachments in a different way to email messages formatted with HTML.

About Yahoo! Mail Attachments
Like most email programs and online services, Yahoo! Mail offers an attachment feature for adding images, video clips, audio files and HTML document to email messages.
Some email programs display the content of the attached file in the email message body, but Yahoo! Mail doesn't provide this feature for any file attachment, whether it's an image, video clip or HTML document.


Viewing Yahoo! Mail Attachments When you attach an HTML document or another file to your Yahoo! Mail message, an "Attachments" button labeled with a "Paperclip" icon appears below the email address fields and above the email message body.
Clicking the "Attachments" button opens a pane containing a list of all files attached to the email. The email sender or recipient can open each attachment to view the files by clicking the file name.

Considerations

When sending a Yahoo! Mail with an attachment, always explain the content of the attachment in the main body of the email message.
A brief explanation will encourage the recipient to click and open the attachment to view the HTML document.
Bear in mind that many email services automatically block HTML attachments because of the security risk of opening HTML files, which can contain viruses, phishing scams or open Web pages with inappropriate content.
If you want to share a favorite Web page with a friend or contact, include a hyperlink to the Web page rather than a saved copy as an HTML attachment.




Oct 17, 2013 • Yahoo Mail
0helpful
1answer

I CANNOT OPEN MY YAHOO EMAIL

Yahoo Mail is a popular webmail service that allows people to create their own email username and have it hosted by the Yahoo network. In addition to providing fast and reliable email, Yahoo Mail also allows you to send and receive large attachments. If you use Yahoo Mail, and are having issues opening attachments, there are several easy troubleshooting steps you can try to get your Yahoo Mail attachments.

Sign out of Yahoo and clear your cache. Since Yahoo! needs to access your cache to keep you logged in and to communicate with your computer when downloading attachments, a full cache can prevent Yahoo Mail from opening attachments correctly. Go to your browser's "Tools" or "Internet Options" menu and then select the "Delete Temporary Internet files" command to delete your cache. Reload the page. lf you have had Yahoo Mail open for a long time, the page may have gone idle, and you may not be able to access your attachment. Press the "Reload" (F5) button and then log back in to your account. Ensure that the attachment is not corrupt. If the sender did not finish uploading before they hit "Send" or there was an error during the upload, the file may be corrupted. Ask the sender to re-attach the file and send it again. Check the file format. Some formats are proprietary and will not open unless specific programs are installed on your computer. For instance, if you are sent an AAC file, you will not be able to open it unless iTunes is installed on your computer. Hope this helps.
0helpful
1answer

How to send pictures through yahoo mail

open your yahoo mail. Go to window where you write your mail. then go to "attachment" and attach your pictures are as attachments........
Please rate the answer
Jun 08, 2010 • Yahoo Mail
1helpful
1answer

I cant sign into yahoo mail i try thru my messenger and it dont work i dont see the yahoo mail attachments

I have e-mail through Yahoo. I can open my e-mail using the public library computers. I can open my e-mail using my friend's computers. On my computer I can open the www sit, even Yahoo. But not my e-mail.
HELP
Jan 09, 2010 • Yahoo Mail
0helpful
1answer

I have a wireless PC. My son has a desktop. I

Probably a software (i.e., Yahoo) problem. One way around this is to get Outlook Express configured on your PC for Yahoo Mail. Yahoo should have instructions for this. If you do this, you can go to Yahoo to delete any mail you don't want to keep. Then, when you open Outlook Express, any mail still in your Yahoo inbox will download to your PC. Outlook Express shows a paper clip where an attachment is present. You would double-click on the mail item to open it. The little window over the main window you just opened shows attachments. If the item is something you want to save, select File, and Save Attachments. Sometimes, on forwarded mail, you have to double-click on that little window to open that item, then save the attachments as above.
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4answers

Attachmens

are you able to attach files to your mail in yahoo in your computer...??
Oct 24, 2008 • Yahoo Mail
7helpful
6answers

Yahoo Mail problem opening attachments link to download.

I am having trouble opening attachments!!! Please advise!!
Oct 20, 2008 • Yahoo Mail
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