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On any "download", it will not "Get information...". It states that it can't find the download information.

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Make sure that the browser has pop up blocker disabled.
Also make sure that the security settings are at the medium level at the browser properties/ options.

We may also have to check the firewall settings in the system. If you have a third party anti virus software. Kindly check the settings in the same and make sure that the pop up settings and the browser settings are not set to high level.

You may also want to try downloading with a different browser like Mozilla/ Opera/ Google chrome/ Internet Explorer

Kindly comment

Posted on Sep 23, 2009


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Posted on Jan 02, 2017


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