Question about Dell DimensionTM XPS 710 PC Desktop

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Can't burn DVD but can burn cd

HP Pavillion a few years old has lightscribe dvd+- write/cd-writer. tsstcorp cd/dvdw ts-H552L
I can read Cd and write cd-rw 700mb but cannot burn DVD DVD reading is perhaps a bit jumpy
Drivers seem ok, but what do I know?
why can't I write to dvd + or dvd - ?

Posted by on

  • mitnageek Sep 28, 2009

    Additional info: Disk is reported as full. error msg is 'please insert an empty disk' (it is, I swear).
    Device (after the actions above) now reports itself a s cd drive only, not cd/dvd.
    I suspect that my incompetence lies at the heart of the issue, but a faulty laser/lens is not yet ruled out.

  • mitnageek Sep 28, 2009

    sry, thought comments appeared below solutions - previous comment should read "(after the actons below)" and refers to solution1, for which: thanks. :0)

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There is a possibility that the laser of the optical drive is not functioning anymore to write dvd. This is what you have to do.

Click on Start
Click Run
Type regedit and press OK
Registry Editor windows will come up
go to HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
CLass
{4d36E965-E325-11CE-BFC1-08002BE10318}

on the right hand side, delete "Upper FIlters" and "Lower Filters" you may see on it. Everything that has something to say on upper and lower filters.

Close the Registry Editor and then Click on START, right click on My Computer and then select Properties.

Go to Hardware Tab and click on Device Manager
click on the (+) sign of the cd/dvd rom and right click on the item below and select Uninstall.

Close everything and restart your computer and try burning a dvd

***remember to use burning software since windows XP explorer could not simply burn data using the Explorer it self.

Posted on Sep 23, 2009

Testimonial: "I did as you said and it forced a reload of the drivers etc. But I still have the same issues. Thanks for yr help"

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