Question about Avaya Partner ACS 308EC (108463001) Expansion Module

1 Answer

Partner phone system

I just replaced my Partner ACS 308 processor with a R6.0. Whenever a call comes in, the message "Your call is being transferred to the receptionist" comes on immediately. I've gone through all the programming features and cannot find the one that prevents this from happening. Any solutions?

Posted by on

1 Answer

Re: Partner phone system

You need to reprogram the voicemail group.
#505, group 7 and enter the extensions where your voicemail is.

Posted on Dec 21, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Reset acs 308ec to factory settings

Im assuming you mean an ACS 308 processor not the 308ec expansion module. From a display phone at either extension 10 or 11 press feature 00 - left intercom button twice - #98925327

Apr 28, 2014 | Avaya Partner ACS 308EC (108463001)...

1 Answer

Page port testing

I am not sure what #617 is but the loudspeaker paging access code on the Partner ACS is intercom 70. If no audio is heard from the paging port on a test set when this is dialed then the paging port is defective. There is no programming necessary to enable or disable the loudspeaker paging access code.

Jan 10, 2013 | Avaya Partner ACS 308EC (108463001)...

1 Answer

Two extension phones won't ring but all other functions work fine for our AVAYA system. These extensions are plugged in to our expansion module I suspect the module is defective and need instructions on...

Power the carrier off. Pollow the power cord on the right side of the 5 slot carried. There will be a pull switch or a rocker switch. turn off.

Once power out, remove bad module, there is a tab on the top OR bottom depending on the age of your carrier. Pull card away from wall, and insert new card.

Power system back up.

Oct 08, 2010 | Avaya Partner ACS 308EC (108463001)...

1 Answer

Partner acs 5.0 keeps losing programming when power goes down. I've replaced the batteries numerous times. Any suggestions?

Your ACS has a known software bug. You need to contact the place you purchased it from. They will need to open a ticket with Avaya TierIII, and they will have to upgrade the firmware of the control unit.

May 21, 2010 | Avaya Partner ACS 308EC (108463001)...

1 Answer

Power went out then when it came back on we did not have phone service. We have the 3 box set up and the middle box does not have a power light on not sure if that is a problem or not

Yes, that middle light is the processor. Try powering off, and while power off, push on that middle card so it makes a good connection. Then power back on.

Feb 05, 2010 | Avaya Partner ACS 308EC (108463001)...

1 Answer

We have 3 units the one with extentions 1 -17 has the green button on but those extentions only have static on them

The one with extensions 1-17 is the processor. It is possible the processor took a power hit.

To find out what release it is, on a display phone, press feature 59.

It will display:
Partner ACS R......Let us know

Jan 18, 2010 | Avaya Partner ACS 308EC (108463001)...

1 Answer

Installed ACS R1 in 5 slot carrier with 4 308EC R3 modules. Processor works but non of the 308EC cards work and no lights on modules.

Try powering off, reseat the processor, and both cards. Power on.

If that doesnt work, remove the last 308 card and power up. if still not work, power off and swap the 2 3-8 cards.

Sep 17, 2009 | Avaya Partner ACS 308EC (108463001)...

2 Answers


One of the ports is bad in the 206 card. If you have available line ports, you can troubleshoot it, or buy a refurb 206 card.

Aug 05, 2009 | Avaya Partner ACS 308EC (108463001)...

1 Answer

On a AT&T Partner R4.1 calls, Recv rotary ring xtalk on other cal

So, when line 1 rings in, it makes line and line 2 ring? If so, the riser vendor is a ****. The line is double punched. Call in a good vendor to hit them..

Dec 31, 2008 | Avaya Partner ACS 308EC (108463001)...

Not finding what you are looking for?
Avaya Partner ACS 308EC (108463001) Expansion Module Logo

168 people viewed this question

Ask a Question

Usually answered in minutes!

Top Avaya I/O Cards Experts

Martin Buck
Martin Buck

Level 2 Expert

81 Answers

Josh Whitehead
Josh Whitehead

Level 3 Expert

1142 Answers


Level 3 Expert

18258 Answers

Are you an Avaya I/O Card Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides