Question about HP OfficeJet J4580 All-In-One Laser Printer

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I am receiving the ?Print cartridge problem-[Tri-Color] refer to device doc. to troubleshoot.? Error message on my Hp j4580. There is no help in doc and nothing I?ve tried (cleaning etc.)works. Should I spend money on new cartridges? The ones I have are not empty.

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I had the same problem. I called hp and spent an hour running through the troubleshooting things that I'd already done. They ended up sending me a new ink cartridge, and surprisingly, it worked. For some reason, the printer refused to recognize a nearly full ink cartridge. Go figure. It seems to be working for now, but it's a huge waste of ink and money. If you have the patience for it, call hp and see if they will replace your cartridges.

Posted on Oct 01, 2009

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This error ("Refer to device documentation to troubleshoot"), along with the famous "Incompatible Cartridge" error message, typically signifies the HP 901 ink cartridge is suffering from internal electrical (micro-electronic) damage. You can bypass these cartridge error (temporarily in most cases) and run a cartridge health diagnostics check, via the 2 service procedures below:


HP Officejet J4500 J4600 4500 Cartridge Error Bypass -- HP 901 Cartridge Errors: http://www.youtube.com/watch?v=I4-m_RLdRE4


HP Officejet J4500 J4600 4500 Printers Tap 41 Diagnostics -HP 901 Incompatible Print Cartridges: http://www.youtube.com/watch?v=S6uATgXxQlE (please note this is a service test, the printer will attempt to print the tap 41 pattern, whether the cartridges are good or bad):


HP 901 Ink Cartridge Care Tips - Everything you need to know:http://www.youtube.com/watch?v=jTtNj6rN4g4

Posted on Apr 05, 2013

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