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First reboot your computer, then check you connection with from the scanner to the computer. By this I mean pulling it out of the scanner if its not permanently mounted on the scanner. Then pull out the computer side and push it in and try to scan. If this doesn't work then if you have another USB cable swap it out with the one on your scanner and try and scan again. The only communication link with your scanner is that cable.
First check if the scanner is working in 'offline' mode by 'counting' a few pages.
Connect to the comp, if SCSI is the interface, you need to start the scanner first, if USB you can connect the scanner even after comp powering on. If the scanner is not recognised, reinstall driver software and scanning software.
S. Mohan, Chennai, India
This scanner requires a "Parallel or Centronics" cable and if you have a newer computer, you may only have USB connections. A "USB to CENTRONICS" cable may do the trick, but I'm not sure. Check on the web for one.
Stepper Motor Failures Within
the first 6 months of purchase I had to return the scanner twice to
replace the stepper motor. The symptoms of stepper motor failure are a
loud grinding noise during scanning followed by the enlightening
"The scanner has reported a hardware error. The present function cannot be continued. Sense: 0x04620000"
This type of issue could be related to different sources. First step I would do is check to see if the lamp is coming on within the scanner, possible bad lamp. One other possibility would be the CCD failure, it may not be moving across to capature your film. Also, when attempting to scan does the scanner sound normal or abnormal. If abnornal sound is occurring then CCD could jammed/stuck hardware failure. Last step would be uninstalling/reinstalling your scanner software, check for updated drivers from the manufacture of your scanner. At this point if none of these suggestions helped then test scanner on a different computer system.