When connected to a PC, the frame should appear as a removable drive named "Pandigital". You can simply copy and paste music to the root of this drive (no folders). No software necessary. The music must be mp3 format (so no iTunes).
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I have pics on an SD and it will read them and put them in memory, but I can't get it to play the music, too. When the music plays, it goes to the generic pics/slideshow that came with the frame. The music shows no files, but the music is internal plays from slideshow, but only with standard generic pics, not mine