Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Help me please, my WD 640gb hard drive was working fine this morning, now the lights are't even coming on, i have tried unplugging the power and replugging it in and a different usb port but it is still dead.

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Hi,

It sounds like either the power supply or the enclosure has failed. As It's difficult to determine which and it costs as much to buy a power adapter on it's own as a whole new enclosure with and adapter. Take your drive to your local PC shop, have the techs there test the hard drive inside the enclosure. If it works, buy a new enclosure and you good as gold. If it doesn't, you'll need the help of a pro to get your files back, if this is the case reply with your location(Country, State and City) and I will refer you to an appropriate facility.

Hope this helps FixYa,

Chris

Posted on Sep 24, 2009

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Hi, I have WD Elements 640GB external hard drive and it is not working for last few days... there is no sign of power on. Please let me know.. what could be the reason and any suggestion to resolve this...


May be there is a problem in power cord of HD otherwise you don't need to panic, your hard drive must be in warranty just contact customer support. they will solve all your problem.

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My seagate barracuda 7200.11 640gb iomega external hdd has malfunctioned (or so a bubble tells me when i connect it to my pc! it has not been moved or droppped or suffered heat damage. The power light...


If the hard drive has failed, which it sounds to be the case and it does happen even to new hard drives, and is still under warranty with Seagate, go to the following page to start a warranty claim for the drive.

You can also check to make sure your hard drive is still under warranty there as well.

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I have a WD Elements TB external hard drive which has worked fine then suddenly today i plug it into my laptop i hear the bing bing noise but its not showing in my computer so I can't access it please help...


If you look at the Power supply box there should be a green light. If you unplug the cord and plug it in again it might just blink then stay our..
It is a common problem with power supply on these WD Elements drives. If it is newer, then it is under warranty.

How to check the warranty on a WD drive or product
Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575

Title: What would void the warranty on my drive?
Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=916&p_created=1048294698

If not they will sell you another one.

A replacement or extra power supply for your external drive can be purchased from our phone support team by calling 1-800-275-4932. Any technical support representative will be able to sell this part. Please have the serial number or model number of the hard drive ready, as this is needed to determine the correct adaptor type for the hard drive.

I hope this helps,


Randy
FixYa Support Team

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1 Answer

My WD Elements 640GB Wont turn on.


I had the same problem. I fixed this by leaving the power supply connected with the wall socket for about 15 minutes, without connecting it to the external hdd. After that I connected the power supply with the external hdd and it worked perfectly. I hope this helps for you too!  

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1 Answer

Computer suddenly not recognizing relatively new WD MyBook 640GB


Just a shot in the dark, but ..., shut down your computer and unplug the drive. Turn the hard drive off, then back on. Plug it back into the computer and restart. If it doesn't pop up, restart your computer this time with it plugged in.
Is there any noise coming from the drive? Is the green light on the front?
The same thing happened to me and the same drive, but 500gb. I did the above and it fired right back up again. You may have to delete the trial version from the drive if it on there, or from your computer if you had originally installed it.

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